LensCrafters

Went To LensCrafters In Chicago Ridge, Dr.Klang Was Great Help With Explaining My Vision Difficulties And The Why's. Kendrick Was My Salesman Was A Dope Genuine Dude And Was Very Upfront And Helpful Making Sure I Knew All My Options And I Got What I Actually Liked. Very Helpful Definitely Appreciate His Help And Glad I Had A Great Experience.

I came in to check out the meta display glasses and Marivi did an excellent job showcasing them to me. They were a little too bulky and heavy for my tastes as prescription glasses, but I did end up going with the meta Ray-Ban wayfarers. Marivi inter co-worker stayed past closing to help me finalize the purchase and made the process super easy, thank you to both of them.

Dr. Minnich was remarkable! He explained everything throughout the whole eye exam, and answered all my questions. Dr. Minnich was personable, and very knowledgeable. I would definitely recommend him! Thank you, Dr. Minnich. I was then sent to see Laura for my eye wear. I've have dealt with Laura in the past with purchases, and she continues to demonstrate what an outstanding sales representative should aspire to be. Laura is an asset to this location, full of experience, knowledge, and overall just a friendly person. I have never had a poor experience with her! I would definitely recommend seeing Laura for your eye wear. Thank you Laura for yet another great experience!

From the minute I walked in I was treated with the utmost respect and kindness. I came in looking for a pair of glasses and they were pretty busy because it was the end of the day. But I was in and out pretty quick with the glasses I wanted on order and I'm so thankful that the Team Lead Shamira got me taken care of. If your looking for glasses period I'd suggest stopping here.

Kendrick and Shamira were both amazing! I stopped in while visiting Chicago to check out the Meta Displays (none of the Lenscrafters locations near my home have them). Kendrick was very helpful and knowledgeable about the glasses and gave me a great tutorial on how to use them. I told him that I was looking to purchase in the near future, and he made sure to get my measurements and prescription information before I left the store for whenever I was ready to order. A few days later, I called the store, and Shamira retrieved my information on file and coordinated the shipping of the glasses to my local Lenscrafters store. They both went above and beyond to make the purchase as seamless as possible!

There are some really nice people who work here. Dr. Kling and staff are professional and kind. They explained everything to me about wearing prescription glasses for the first time. Laura is so sweet and patient. She is on point! Highly recommended!

Shamira was amazing. The website didn't say that the mall would close at 5pm instead of 7 but she helped everyone even though the gate was already closed. She deserves extra credit because she was patient and kind and attention was given to us all. Someone NEEDED to pick up their mother's glasses and I know that portably was the only chance they could. I'm thankful for people like this because they are truly rare in today's society where everyone thinks about themselves. She deserves a raise

I've always come to this LensCrafters location for my glasses, and for the most part, everyone has always been very kind and helpful. However, my experience with the assistant manager has been consistently negative. I don't know her name, but she has an accent, and unfortunately, she is very rude. Out of all the times I've visited, I try to avoid having her help me, but there have been three separate occasions where I've had to deal with her, and each time the experience was the same. When you're spending hundreds of dollars on glasses, you shouldn't feel rushed, talked down to, or dismissed. Her tone is disrespectful, and she speaks at you, not to you, as if you're unintelligent. She lacks patience, which is surprising in a role that involves helping customers choose and purchase eyewear. At first, I gave grace and assumed she might have just been having a bad day, but after multiple encounters, it's clear this is a pattern. She is dismissive, unhelpful, and her attitude is completely off. She seriously needs more customer service training this is not okay. What's frustrating is that everyone else at this location is always so nice, which makes her behavior stand out even more. I actually pass the South Loop location just to come all the way to Chicago Ridge, and to be treated this way is disappointing and unacceptable. I'm a manager myself, and behavior like this would never be allowed in my store. LensCrafters, you really need to address this. Customers should feel welcomed, not uncomfortable. If you do come to this location, just be aware that the assistant manager is not pleasant at all and can be very rude.