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Costco Optical Department

📍 1640 W 14th Pl, Chicago, IL 60608, United States
[x] Active Centre⭐ 3.3/5 (19 reviews)🕐 10 am-8:30 pm⏱️ 3 min read
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Costco Optical Department

Eye Care Provider
🏢
1640 W 14th Pl, Chicago, IL 60608, United States Chicago, Illinois 60608
🏘
Area / Ward
Near West Side
📮
PIN Code
60608
📌
Plus Code
V86J+XR Chicago, Illinois, USA
🕐
Timings
10 am-8:30 pm
Verified May 2026
Customer Reviews
3.3
★★★☆☆
19 reviews on Google
5★
10
4★
0
3★
1
2★
2
1★
6
HB
Heather Bond⭐ Local Guide
Dec 14, 2025
★★★★★
This was my first time getting my eye exam at Costco and I don't think I'll ever go back to Pearle or LensCrafters. I didn't feel like I was being pushed into buying contacts or frames from them that same day. They were very transparent about pricing. The exam was quick and easy to schedule and my doctor had enough time to answer all of my questions. I've not always had the best experience at their retail competitors and this visit convinced me to remain a regular customer.
CK
Clay K.⭐ Local Guide
Jan 13, 2025
★★★☆☆
I'm giving 3 stars because you have a 50/50 chance of either great customer service, or terrible service. I purchased and picked up a pair with no problems. When my wife went to get her pair, however, she noticed that the frames were very scratched right on the front near the lenses. The woman working the counter refused to help and said she should try to call the manager on another day to see if they could do anything. She had to call 3 separate times to try to connect with the manager. The first time, the employee transferred and put her on hold for 30 min. The second, the employee berated her and said she should just accept the scratched glasses. Finally, on another day, someone was working that happily inspected the frames, agreed they should be replaced, and put in the order right away. Very happy she did that for us! All in all, be aware that many of the employees do not care and are trying to do the bare minimum for their jobs. If you run into a problem, there's a good chance it will be on you to solve.
ND
Noah Dong
Sep 14, 2025
★☆☆☆☆
Rude staff, didnt pick up the phone when I was coming late and wannted to tell them, I was around 8mins late) and when i arrvied they told me that they cancelled my appointment because its past the 10min mark.
SM
sidney Miller⭐ Local Guide
Aug 16, 2024
★☆☆☆☆
I wouldn't give a star at all if I didn't have to do so. Customer service is horrible in that particular department! I called to ask if an appointment was needed today and was told "no." The young lady said to just come after 3pm. I asked about insurance and she told me they accept vsp insurance. I told her I wasn't sure if I had that particular plan, but would pay cash for my exam. She said "okay" and I hung up. I got there at 2:15pm to look at frames. When they finally opened the door the young lady sitting behind desk asked if I had an appointment. I told her that I called earlier and was told to come in after 3pm. She said, I spoke to her earlier. Then she said "you were supposed to call back. Now you have to wait until 3:20pm." I didn't like her tone or the look of disgust on her face! I decided to leave instead! I complained to the Manager, who was a very lovely lady. She apologized and offered to walk back with me to speak with her. I declined because I rather spend my money where I am appreciated! It is bad enough that when I first walked up I had to go up to the counter in order for the gentleman to even ask if I needed help. Once I spoke to him he was pleasant enough. I wasted my afternoon going there when I could have gone to America's Best!
AY
Amy Yang
Jun 23, 2025
★★★★★
Dr. Greg was very friendly, informative, and professional with my contact lens exam. The office staff taught me how to put them on and I got to try my prescription. Thank you!
KW
Kai Wai Poon
Dec 07, 2022
★★☆☆☆
Doctor is great, kind and professional. Review is mainly for the receptionist who doesn't seem to be happy to work there. Also zero disclosure made to you about what she's doing and just runs through the motion. Doesn't ask if you want retinal photography and just bills you afterward. Again, Unprofessional receptionist and professional doctor.
CH
Candace Henley⭐ Local Guide
Nov 04, 2020
★★★★★
The Optometrist was great, they all are very pleasant and personable and I had my glasses in a few days. I was shocked. They cleaned everything to ensure customer safety. My glasses were reasonably priced.
RR
Rick R⭐ Local Guide
Sep 24, 2024
★☆☆☆☆
The don't answer the phone. Was on hold for 30 minutes before I called the store's admin, who tried to connect me with the optical department, and was then on hold for another 15 minutes.
📝 See all reviews on Google ->
📈Quick Comparison: Top Eye Clinics in Chicago
NameRatingPhoneLink
Costco Optical Department Current⭐ 3.3 (19)❌ NoView Details
Pearle Vision ⭐ 5 (2179)✅ YesView Details
LasikPlus ⭐ 4.9 (2038)✅ YesView Details

Comparison based on verified Google Maps data and user reviews.

[?]Frequently Asked Questions
Where is Costco Optical Department located? +
Costco Optical Department is at 1640 W 14th Pl, Chicago, IL 60608, United States, Chicago, Illinois 60608.
What services does Costco Optical Department offer? +
Costco Optical Department provides comprehensive eye care including services for this business. Call for specific service availability.
What are the opening hours of Costco Optical Department? +
Costco Optical Department is open 10 am-8:30 pm. Open all days.
Does Costco Optical Department accept walk-in patients? +
Costco Optical Department in Chicago accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Costco Optical Department? +
Consultation fees vary by service at Costco Optical Department. Basic eye exams typically start from $50 to $150 in Chicago, while specialized treatments and surgeries may cost more.
Is Costco Optical Department equipped for emergency eye care? +
Costco Optical Department provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.

About Costco Optical Department

Costco Optical Department is a verified business in Chicago, Illinois.

How to Get Help at Costco Optical Department

To visit Costco Optical Department in Chicago, call to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.

Why Choose a Verified Eye Clinic in Chicago?

Choosing a verified eye clinic like Costco Optical Department in Chicago ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.

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🛡Editorial Verification
9.8/10
Trust Score: Excellent
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🗺️Location
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🕐Opening Hours
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Monday10 am-8:30 pm
Tuesday10 am-8:30 pm
Wednesday10 am-8:30 pm
Thursday10 am-8:30 pm
Friday10 am-8:30 pm
Saturday9:30 am-7 pm
Sunday10 am-6 pm
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Verified Eye Clinic Listing This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Registry Code: GBP-VET Last Vetted: May 2026

Google Place ID: ChIJkyuDWQ8tDogRmZm-p-SXwYw