Costco Optical Department

This was my first time getting my eye exam at Costco and I don't think I'll ever go back to Pearle or LensCrafters. I didn't feel like I was being pushed into buying contacts or frames from them that same day. They were very transparent about pricing. The exam was quick and easy to schedule and my doctor had enough time to answer all of my questions. I've not always had the best experience at their retail competitors and this visit convinced me to remain a regular customer.

I'm giving 3 stars because you have a 50/50 chance of either great customer service, or terrible service. I purchased and picked up a pair with no problems. When my wife went to get her pair, however, she noticed that the frames were very scratched right on the front near the lenses. The woman working the counter refused to help and said she should try to call the manager on another day to see if they could do anything. She had to call 3 separate times to try to connect with the manager. The first time, the employee transferred and put her on hold for 30 min. The second, the employee berated her and said she should just accept the scratched glasses. Finally, on another day, someone was working that happily inspected the frames, agreed they should be replaced, and put in the order right away. Very happy she did that for us! All in all, be aware that many of the employees do not care and are trying to do the bare minimum for their jobs. If you run into a problem, there's a good chance it will be on you to solve.

Rude staff, didnt pick up the phone when I was coming late and wannted to tell them, I was around 8mins late) and when i arrvied they told me that they cancelled my appointment because its past the 10min mark.

I wouldn't give a star at all if I didn't have to do so. Customer service is horrible in that particular department! I called to ask if an appointment was needed today and was told "no." The young lady said to just come after 3pm. I asked about insurance and she told me they accept vsp insurance. I told her I wasn't sure if I had that particular plan, but would pay cash for my exam. She said "okay" and I hung up. I got there at 2:15pm to look at frames. When they finally opened the door the young lady sitting behind desk asked if I had an appointment. I told her that I called earlier and was told to come in after 3pm. She said, I spoke to her earlier. Then she said "you were supposed to call back. Now you have to wait until 3:20pm." I didn't like her tone or the look of disgust on her face! I decided to leave instead! I complained to the Manager, who was a very lovely lady. She apologized and offered to walk back with me to speak with her. I declined because I rather spend my money where I am appreciated! It is bad enough that when I first walked up I had to go up to the counter in order for the gentleman to even ask if I needed help. Once I spoke to him he was pleasant enough. I wasted my afternoon going there when I could have gone to America's Best!

Dr. Greg was very friendly, informative, and professional with my contact lens exam. The office staff taught me how to put them on and I got to try my prescription. Thank you!

Doctor is great, kind and professional. Review is mainly for the receptionist who doesn't seem to be happy to work there. Also zero disclosure made to you about what she's doing and just runs through the motion. Doesn't ask if you want retinal photography and just bills you afterward. Again, Unprofessional receptionist and professional doctor.

The Optometrist was great, they all are very pleasant and personable and I had my glasses in a few days. I was shocked. They cleaned everything to ensure customer safety. My glasses were reasonably priced.

The don't answer the phone. Was on hold for 30 minutes before I called the store's admin, who tried to connect me with the optical department, and was then on hold for another 15 minutes.