📋 Eye Care Provider
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CustomEyes LaSalle
📍 134 N LaSalle St, Chicago, IL 60602, United States
[x] Active Centre⭐ 4.7/5 (37 reviews)🏆 Expert Choice🕐 10 am-6 pm📞 +1 312-929-3720⏱️ 3 min read
CustomEyes LaSalle
Eye Care Provider
134 N LaSalle St, Chicago, IL 60602, United States
Chicago, Illinois 60602
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www.customeyes2020.comOfficial Website
Area / Ward
Chicago Loop
PIN Code
60602
Plus Code
V9M8+JW Chicago, Illinois, USATimings
10 am-6 pm
Verified May 2026
Digital Business Card
CustomEyes LaSalle
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⭐Customer Reviews
SH
★★★★★
From the moment I called the store on Lasalle, I was greeted with a friendly and knowledgeable voice. I asked the person the phone if they could fit lenses into my Mykita glasses I had purchased in Los Angeles. She told that wouldn't be a problem but did tell me about signing a waiver, which I was fine with. When I got to the store, I was greeted by Stephanie, who had answered the phone and Leah, who helped me with getting my lenses. both were so nice, so much fun and a pleasure to work with. After I got everything worked out on my prescriptions, Leah suggested a few other frames for me to try. Needless to say I have a pair on hold already and will get them made into sunglasses. I wish all optical shops were this nice and fun to work with...and take my VSP insurance. I had a run in with another "luxury" optical shop in the area and they were not near as nice and not as easy to work with...and didn't take insurance on top of it. From now on I will get all my glasses at the Lasalle location. Thank you for taking the time to work with me and walk me through the process. It was a very fun visit and Leah and Stephanie are the best at what they do. Bravo!!!
KA
★☆☆☆☆
My experience could've been better. There was a female employee sitting at the front desk when I walked and she didn't even greet me. She just looked over as the male employee as if it was his turn to assist. She made me feel more tolerated than appreciated. The poor experience didn't stop there. The gentleman who assisted was very upbeat and positive but very aggressive. Every pivot in the conversation appeared to be a new up-sale opportunity. I ultimately stuck with my original request of getting lenses in my two pre purchased frames.
When the glasses were ready for pickup, I returned and routinely try them on before leaving. One of them was a bit off and the same gentleman who assisted me previously took them to the back and ended up melting the frame a bit. Now they fit well but looked crooked on my face so I only wear them at home. Wasted my money. (See the difference in images below)
I've had great experiences at the other Chicago locations. Namely Logan Square and River North. However, this one missed the mark from beginning to the end.
Hopefully, things improve because overall, I'm a supporter of Custom Eyes.
PD
★★★★★
Loved my experience here. Dr. Katsevman was very kind and patient with me as I am not easy to deal with sometimes with all my questions. She was great and professional and made me feel at ease especially bc I'm an anxious patient. She has excellent bedside manner.
Also, the staff at Custom Eyes was wonderful and had very pleasant attitudes! Sacora and Stephanie and the other lady were very friendly, kind and helped me pick out a pair of glasses. I was treated very well by everyone and will be back.
J
★★★★★
Stephanie is back downtown! She is an amazing optician, optical stylist and solver. I have the coolest glasses at half the fee because Stephane also makes miracles from vision policies. Thanks again Stephanie!
RR
★★★★★
Been going here for 10+ years. Always helpful and accommodating! Their store manager is amazing (she recently returned after being at another location).
M"
★★★★★
This place has the most unique glasses I have ever come across any boutique. I intended to just get one pair and ended up leaving with 3. Jackie and Stephanie were wonderful to work with and I had the most exceptional service. I live in DC but I still come here for the glasses because I know the level of service I get will be superb.
TK
★☆☆☆☆
I had a positive experience with the doctor at Custom Eyes, but unfortunately, my overall impression of the office was severely damaged by the receptionist, Jackie. During my visit, Jackie was extremely rude and dismissive. The situation only worsened when my partner had to interact with her over the phone; she became even ruder and raised her voice at her, which was completely unprofessional.
What was most concerning, however, was that Jackie shared my personal health information (PHI) with another individual while they were on the phone with her. This was done without my permission and is a serious violation of privacy. This kind of behavior is unacceptable and has completely eroded my trust in this office. I would have liked to continue coming here as my primary optometrist, but I will not be returning until Jackie is no longer employed at this practice
GN
★★★★★
I've been coming here for more than a few years and have bought several glasses. Not only do I love their customer service, patience, and choice of eyewear but they have been super kind individuals during this time of crisis. Stephanie has been especially flexible and considerate, not only with insurance but also shipping options. I highly recommend this place but ask for Stephanie! Kudos to this company for it's quality product and service.
📈Quick Comparison: Top Eye Clinics in Chicago
| Name | Rating | Phone | Link |
|---|---|---|---|
| CustomEyes LaSalle Current | ⭐ 4.7 (37) | ✅ Yes | View Details |
| Pearle Vision | ⭐ 5 (2179) | ✅ Yes | View Details |
| LasikPlus | ⭐ 4.9 (2038) | ✅ Yes | View Details |
Comparison based on verified Google Maps data and user reviews.
[?]Frequently Asked Questions
Where is CustomEyes LaSalle located? +
CustomEyes LaSalle is at 134 N LaSalle St, Chicago, IL 60602, United States, Chicago, Illinois 60602.
What services does CustomEyes LaSalle offer? +
CustomEyes LaSalle provides comprehensive eye care including services for this business. Call +1 312-929-3720 for specific service availability.
What are the opening hours of CustomEyes LaSalle? +
CustomEyes LaSalle is open 10 am-6 pm. Closed on: Saturday, Sunday
Does CustomEyes LaSalle accept walk-in patients? +
CustomEyes LaSalle in Chicago accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at CustomEyes LaSalle? +
Consultation fees vary by service at CustomEyes LaSalle. Basic eye exams typically start from $50 to $150 in Chicago, while specialized treatments and surgeries may cost more.
Is CustomEyes LaSalle equipped for emergency eye care? +
CustomEyes LaSalle provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About CustomEyes LaSalle
We are an independently owned and operated optical boutique dedicated to servicing the Chicago Loop since 2013. We offer excellent optometrist services and a premium selection of designer eyewear frames and lenses. We are committed to providing you with the best solution for your unique needs while making you feel as comfortable as possible. Whether you need to have a checkup, a retinal exam or are looking to get a different pair of frames, we can help you! With our convenient downtown location, our Lasalle office in the heart of the loop, we are never too far away. Visit us at 134 N. Lasalle St. Call us at (312) 929-3720 or email us at lasalle@customeyes2020.com. We look forward to seeing you!
How to Get Help at CustomEyes LaSalle
To visit CustomEyes LaSalle in Chicago, call +1 312-929-3720 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
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Trust Score: Excellent
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| Monday | 10 am-6 pm |
| Tuesday | 10 am-6 pm |
| Wednesday | 9 am-5 pm |
| Thursday | 10 am-6 pm |
| Friday | 9 am-5 pm |
| Saturday | Closed |
| Sunday | Closed |
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📍Nearby Centres
1.1 km away
565 m away
1.7 km away
6.1 km away
Verified Eye Clinic Listing
This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Google Place ID: ChIJQb0VPbosDogRQdVfKFdizK4
Registry Code: GBP-VET
Last Vetted: May 2026
Google Place ID: ChIJQb0VPbosDogRQdVfKFdizK4
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