Doctors of Optometry - 900 West North Ave

I've been visiting this location for several years now and the doctors are always wonderful and quick! However, I'm taking stars off due to the appointment system and the reception at the front desk during my latest visit. What I learned throughout my most recent experience is that the appointment reminders they send have the time you are supposed to see the doctor. In reality, you are supposed to be there 15 minutes before that time. Nowhere on the reminder emails or calendar invites generated from those say that. I was running late to the time on my email reminder and had to reschedule because I was in fact much later than the time I was supposed to be there for the pre-exam. When I brought this up at my rescheduled appointment to the front desk, they were quite dismissive. They said they call to confirm the correct time and they can't change the system. They half heartedly said they would pass along the feedback. It seems ridiculous to me that a system is setup this way and would lead to a lot of confusion. I understand that they may not personally be able to do anything about it, but they could have been more understanding. And then to boot, when I showed up 15 min before to my rescheduled appointment, they did not start the pre-exam until over 20 min later- so after the time I was supposed to see the doctor.

exceptional service and experience from top to bottom. dr was very clear and concise in explaining everything they were doing and testing. purchasing new eyewear was full of choices from all price ranges and the salesman was very educated and helpful as well as being very kind. highly recommend this location and it will from now on be my yearly go to for updated Optometry care.

Eye doctor was great, thought technician could have been a bit more thorough in giving me choices between 2 procedures. Front desk people could be more welcoming... a smile goes a long way!

My long experience at the store, was accentuated by 2 things, the optometrist was having difficulty with her equipment, but prevailed, and MORE importantly, Armani was so wonderful to my husband and I that we purchased more than we had intended, and can't praise how lovely and smart and helpful he was! We're going to tell our family and friends to see him for all of their optical needs. He was terrific!

Eye doctor excellent, thoughtful and thorough. I felt comfortable with her. The sales person Armani was a bit snippy and did not seem very engaged.

My experience today was great! From the receiving nurse that did my initial eye examination, to Dr. Patel that was very thorough of my eye examination, to the young gentleman at the receptionist (wish I had got his name) all did an excellent job! I would definitely recommend Lens Crafters on North Av, Chicago! Thank you, Farida :)

Great. I managed to get a same day appointment. Dr. Nicole Hok was super nice and did a great job. The staff also were great, Armani helped me pick out frames that best suited me and was overall super wonderful. I had a great experience wouldn't go back again.

Both the doctor and the pre-exam staff were a delight!