Midwest Eye Center - Chicago

They stole my glasses. November 2025 i ordered some glasses and paid $400 for them. November 2025 I was told that it would take 4 to 6 weeks and they would call when they arrive. December, January and February no call or emails. I called March 2 and was told that I picked them up on January 27. I told the guy that I never picked up glasses and he swore that I did. He said he had me on video picking the glasses up. There no way possible because I was at the hospital having a procedure done. He insured me that I picked them up. When I asked to speak to his supervisor, he told me that he had to double check something and he would call me before the end of the day. No call. March 3, I called and left a message, No call back. March 4, same thing, No call back. So today, Google says that they are open so I go up there and they are closed. They've been paid, now I have to let my credit card company know of this FRAUD, and message the BBB on their performance

They were friendly and professional. It would be five stars, but they put a person before me that had the same appointment time as me , when I was there first. As a result I was in the waiting room longer. It wasn't that long of a wait though.

This place is so unprofessional and the experience I had today is a very disappointing one. I'm having eye issues and couldn't even make it past the receptionist to schedule anything with a physician . To start, I called 4 times and each time I was disconnected by a staff member. I finally was able to get through when I had my husband call and I requested a manger. The rep said " hold on" and during my " hold" myself and husband overheard a staff member chit chat about someone being evicted. To no surprise the call dropped and hung up on me again. WE must do better. This business lost a potential client all over poor representation on the front end. Staff members more focused on gossiping than helping clients in need.

The staff was so nice. And every one knew there jobs very well. And of course the doctor was excellent. I'm glad to say they 're my favorite eye center.

I thought everyone was very nice and friendly

From the receptionists, to the nurses, to the "behind the scenes" people, I can't say enough about this place. Very professional! All details of my surgery were explained well. Everyone is extremely nice and helpful, but the star of the place is Dr. D!!!!!! He is amazing and friendly and professional and "simply the BEST!"

Everyone was polite and friendly. Dr. Lucy was very thorough with my exam. Even Shannon helped me with picking out glasses and the best option for additional lenses protection.

Midwest EYE Center has always been very helpful to your needs.You don't have to wait more than 15 minutes. The employee are always nice .