North Shore Optical

I was fitted for glasses on 5/22/2019, was told they would be ready in a week and the store would telephone me. That never happened. Yesterday I tried to phone the store but there was no answer and the store voicemail was full (has been for weeks) so I couldn't leave a message. This morning, Wednesday, June 5 I telephoned to let them know I was taking 2 hours off work to get there by 4 p.m. to pick up my glasses. I was assured that the store would be open until 5 p.m. When I arrived just before 4 p.m., the store was dark; there was a post-it note on the door saying the woman working there had closed early. They have my money (glasses cost $383), my new glasses and I am very upset and angry over the completely unprofessional way they do business--when they feel like it. I plan to get my glasses and then file a complaint with the Illinois Attorney General Consumer Affairs Division for fraud. They should either run a business or close up permanently. Beware of North Shore Optical. Don't do business with this place.

I have been a customer here for a while and each time I go their I am delighted with the personnel and professional service I receive. I was there this Saturday and Eric was very helpful and most importantly friendly and attentive to my needs. The eye doctor there is also very good at what he does and orders are placed and there to pick up very quickly. Prices are very reasonable and so I would highly recommend this eye place.

Worst optical place ever! It's never open , when you call no one answer , voicemail is always full. Was there few months ago it was the quickest eye exam ever didn't even know what just happened, the dr dewaard doesn't help you or explain anything and feels like he wants you in and out. The contacts they sell you don't have a box and will report be careful coming here and the young lady was so rude , she felt like she didn't wanted to be there anymore and she looks unprofessional.

I've been a patient of Dr. Deward's and a client of Northshore Optical for 11 years now. When I went in to get my first pair of contact lenses back in highschool, Dr. Deward was extremely kind and patient, and explained the entire process of the examination to me step by step. Since then, every follow upup appointme I've made has been easy and successful. The staff was always very friendly, and willing to work with me in regards to finding the best options for brands and answering questions, as well as calling me to inform me when my lenses come in. I've recently moved to California, so I'll have to look for another optometrist. I only hope they're as great as Dr. Deward and Northshore.

Very freindly knowledgeable staff. Store is very clean, organized & stocked with with awide variety of current fashions. Eric was extremely helpful & made the process much easier. Will definitely be requesting his assistance for my family's needs.

Matt is awesome he is very helpful with product knowledge. he is very polite and professional. They took time to show me all my options and did not try to sale me needless upgrades. thanks Matt for your help.

Take your business elsewhere. Do not waste your time with this place. Have yet to receive my glasses (it's been well over a month) and each time I call for an update status they answer and say they'll call me back (THEY NEVER DO) or not answer (DURING OPEN HRS). They're hours don't match with the hours online so I've wasted my time by making 3 trips and have yet no heard an updated status.

I love going here. Great prices and the front desk (Erik) was amazing. Helped me pick out the perfect pair. Would recommend going plus you have parking.