Rosin Eyecare - Chicago North Center

I am so glad I made the switch to Rosin after one too many bad experiences at my previous eye doctor. Dr. Feriend is one of the best optometrists I've had in the last 20 years. At all my visits he is attentive, patient, and friendly in helping me find solutions to all my issues. I like that he takes my concerns seriously and walks me through all possible reasons for my issues and recommends a few options for me so I can pick the ones that fit my needs best. I also worked with Izabela to help me find my daily contacts and a pair of glasses that are both flattering and affordable. She was very patient and encouraging in having me try out a few brands of daily contacts which can be tricky to get right. She was also very helpful om guiding me in finding the perfect pair of glasses that were both my style and actually looked good with my facial features. Overall, I highly recommend this office for all optical needs. I never have to wait for an appointment and they're covered by my insurance which makes my visits quite affordable.

I have been a patient at Rosin Eye Care for 24 years, and I have continued to return because of the exceptional, personalized attention I consistently receive from Isabel and Daisy. They are professional, attentive, and genuinely make patients feel seen and valued. Unfortunately, my experience during my recent visit with Dr. Collins was disappointing. I felt rushed during my appointment, and the level of customer service did not meet the standard I have come to expect from this practice. For a long-time patient, that was disheartening. Customer service is extremely important in healthcare, especially in a practice built on long-term patient relationships. While I remain loyal to Rosin Eye Care because of the outstanding staff, I believe Dr. Collins would benefit from additional training in patient communication and customer care. I hope this feedback is received in the constructive spirit intended, as I would like to see the level of care remain consistent across all providers.

What can I say, this is one of the BEST locations. I've been to Downers Grove and Berwyn for years and I've gone to the old South Loop location a few times. But North Center customer service is top notch. Joel is ALWAYS pleasant and accommodating of my crazy schedule and Daisy is a master at supporting with your frames choice. At this visit we met Kat for the first time and she was patient with my frame selection and she helped share recommendations I didn't see on the shelf but that Rosin had in the back. Then we have Dr. Will who is patient and speaks terms a lay person understands. His note taking blows my mind he doesn't just type what he sees he's future forward and will jot down potential issues or potential future challenges. Upon completion of your visit you understand next steps if there are any. This location isn't convenient to where I live and I'm still working out travel time when I'm in the car but I keep coming back. BTW this location have a large selection of frames.

I have been coming here for years. The doctors are great, but the staff out on the floor are amazing. They always help me choose the right glasses that suit my face. Clean, professional and welcoming place to go for all of your eyewear needs!

I love it here, they are always so helpful and will make sure you really get what you want. I've had Isabelle and daisy both help me on multiple different occasions and every time it is always amazing.

The staff is very helpful and thorough! Kat helped me save hundreds of dollars on my annual contact supply by reading the fine print of my insurance plan

The staff were knowledgeable and professional, ensuring a smooth, friendly experience. The selection of glasses and contact lenses is impressive. Highly recommend for anyone needing quality vision care.

I recently changed insurance and found this super close to home and I could not be happier with my new eye doctor. It was quick to get an appointment, I had to wait virtually no time before my appointment, and my optometrist (Dr. Feriend) was really excellent at answering my questions and curbing my health anxiety lol. I will absolutely request him for further appointments! Also- (I'm fairly sure her name was) Daisy helped me order some trial contact lenses and talked me through the ordering process. She was SO pleasant to talk to and very helpful :)