Medical Eye Services Ltd: Greenberg Rachael A MD

Note: This is rating is not based on any medical care received, just the scheduling and office experience. My children's pediatrician recommended an ophthalmologist at this practice (who has since retired) and we've been going for the required small handful of visits for a number of years. When I called for an appointment, it took me 2 months to get in. We've always had to wait a bit of time to get into our appointments. Today however, we arrived on time and there were 3 other patients waiting in the waiting area. Once we waited 30 minutes, overheard another person who entered the room that the wait was going to be at least an hour (plus another patient check in as well, so that's 6 of us waiting), I asked how long it would be and they told me at least 30 minutes to get into a room, and then more time to see the doctor, because she likes to take her time with patients. (Which is fine if you create your scheduled time appropriately.) The office staff was apologetic, but honestly not forthcoming with that information when I walked through the door. I would have anticipated that if they were that far behind, they should start calling their patients before they leave their house, so they can make a choice on how to use their time. After that conversation, I decided to leave and will be finding another eye care practice to go to. I've also informed my pediatrician's office who referred me about the inexcusable wait time and lack of communication.

This clinic is a complete waste of time. My initial appointment was canceled because I was 15 minutes late even though I called them because I was having trouble getting to this clinic because google maps does not take you directly to the clinic. Now my son's appointment got rescheduled without notification. After we have already show up at the clinic. This is unacceptable. A one star cannot even by justified by how you run your clinic.

We have had only great experiences here. The doctor is amazing! My son loves her and she has such great energy.