Ria D. Desai, MD

Dr was so caring and professional I even got a second opinion but went back to her She is very caring and professional! Explains everything about my Macula degeneration She explained what I should do about my orthopedic problem and steroids were NOT good for my eye ! Had my first injection today all went well

If I could give zero stars, I would. After attending an appointment yesterday with my father-in-law, I was outraged--and quite frankly disturbed--by how poorly Dr. Desai treated both of us. "Rude and unprofessional" is truly an understatement. When we entered the room, she greeted us and asked if we had any questions before she got started. I mentioned that we had a few questions regarding the procedure. I asked some very basic questions related to the appointment, and her reaction was extremely condescending. She immediately looked annoyed and said, "We already had a consultation. If you need these questions answered, then we have to set up a completely new exam for that. I have other patients I need to attend to," and then stormed out of the room. My father-in-law and I were both shell-shocked by her reaction. It was completely absurd. After about 10 minutes of waiting, I stepped into the hallway to check what was going on. I saw the same nurse who had originally been in the room with us, so I asked her what was happening and explained that we were simply trying to understand the details of the appointment, as there had been confusion during the last visit. Dr. Desai then came around the corner, stood in front of me with her arms crossed, and interrupted our conversation. She rudely stated--with excessive attitude--that she had already discussed everything in depth with my father-in-law, and if we needed another consultation, we'd have to schedule it separately. She made a point to repeat, three or four times, that she had already explained the appointment to him. It came across as incredibly demeaning, as though she was trying to make him feel ignorant. In reality, I was simply trying to gain a clear understanding of what was happening, to avoid any miscommunication once he left. She became so visibly frustrated that she threw her hands in the air in a passive-aggressive manner, shook her head, rolled her eyes, and stormed off again. I looked at the nurse in disbelief. The way Dr. Desai belittled my father-in-law, then gave me such a hard time, was unbelievable. The nurse led me back into the exam room and tried to de-escalate the situation by telling me that Dr. Desai is a good doctor, that she truly wants to help, and that she wasn't dismissing me--she just had other patients to see. At this point, I was fuming. I couldn't wrap my head around how poorly Dr. Desai had handled the situation. I apologized to the nurse, explaining that I wasn't trying to cause conflict--I was merely trying to understand what was happening at this appointment. I didn't understand why that was such an issue. I told her that Dr. Desai was dismissing me--she had stormed off twice. The way she treated both me and my father-in-law was completely unacceptable and unprofessional. I no longer feel comfortable--and certainly don't trust her--to treat him. The nurse understood and apologized, and my father-in-law and I left the building. I've since spoken with management about this issue and made it clear this won't be the only review I leave. I have over 10 years of experience in the medical field, and I have never once treated a patient as poorly as she treated us--nor have I worked alongside a physician so unkind and lacking in professionalism. Dr. Desai has shown zero compassion, zero empathy, zero self-awareness, and zero commitment to patient care. I encourage all future patients to read this carefully and be wary of her. Northwestern is known for its high standards and strong reputation, which makes it all the more shocking that she is part of their team. Dr. Desai, if you read this, I truly hope you understand that you ruined this experience for me and my father-in-law. Your actions were combative, passive-aggressive, and deeply inappropriate. I hope you seek out training to improve your bedside manner and patient care. You should be ashamed of how you treat patients--especially those for whom English is not a first language. I sincerely hope no one else has to endure the kind of treatment we received from you.

Best doctor I've had in 6 years of having MD. Excellent care, explanations and great staff.

She did not listen to my concerns