Rosin Eyecare - Woodstock

My son and I both had great experiences at our appointment. Dr Krall is great with his patients and the staff is very friendly and efficient. We will recommend you to our friends and family

Have been a patient/customer for several years and the experience has always been the same. Thorough and knowledgeable staff ensure my needs are met.

I went back 3 times to get my progressive lenses "adjusted". The third time they said there was nothing more they could do? So, $800+ and I'm wearing my old glasses. Nice people, I guess, but I would rather have glasses I can use or my $800 to buy glasses that actually allow me to read without having to raise the glasses.

I've been seeing Dr. Krall for the last few years, and he is genuinely amazing. The staff at Rosin EyeCare is always friendly and welcoming as well. Recently, I had a change in my vision insurance and was able to add my wife as a dependent. She's been going to the Vision Center at Walmart, where she's had a great experience with her eye doctor, but now that she was covered under my insurance, I wanted her to see Dr. Krall. When we arrived for her appointment, I expected that the change in benefits might affect how things played out, but we were clearly told that her eye exam would be fully covered, with no out-of-pocket cost. One of the things I've always appreciated about Rosin is their transparency when it comes to insurance coverage and unexpected expenses, so I didn't think twice about it. However, after her exam, we sat down with a staff member to go over the details and were suddenly told we owed $150 for the exam. It turns out the type of exam she received wasn't covered by my insurance. I even called my insurance provider to confirm, and they verified it. But the issue isn't that insurance didn't cover it--the issue is that we were told it would be covered, and had we known otherwise, we would have never gone through with it. At that point, though, the exam had already been completed, and payment was expected. This is where I felt Rosin made a mistake, and what frustrated me the most was the complete lack of empathy or acknowledgment of the miscommunication. It wasn't just an unexpected charge--it was a costly mistake on their part that we had to pay for. For context, the same exam at the Vision Center at Walmart is only $90. Despite this, I stayed calm and paid the bill. Afterward, we went over contact lens options--six months, yearly supply, etc. Dr. Krall ultimately recommended that my wife stick with her current prescription and brand. We made our choice, placed the order, and that was that. Fast forward to when we went to pick up the contacts, and they had given her the wrong ones--same brand, same prescription, but the wrong model. We spoke with the office manager, who was helpful and allowed us to return them. He even printed out the prescription from Dr. Krall and went over our options. When we asked about ordering a yearly supply, it turned out that it would exceed our benefits allowance by $60, which we'd need to cover out of pocket. He provided all the necessary information and respected my decision to just process the return so I could restore my wife's vision benefits and take time to consider our next steps. At the end of the day, the difference in cost is what matters most. Had I known the exam wasn't covered beforehand, we would have gone elsewhere and saved enough to offset the out-of-pocket cost of the yearly contact supply. My wife's experience at Rosin wasn't the best, but I want to be clear that this has nothing to do with Dr. Krall himself. She had nothing but positive things to say about his knowledge, professionalism, and demeanor--Rosin is lucky to have him. However, given the miscommunication about coverage and the pricing differences, she's decided to continue going to the Vision Center at Walmart. She feels their exam process is just as thorough, but they are much more transparent about insurance and out-of-pocket costs. Also, Yes, I acknowledge that this might be the type of mistake that doesn't happen often, but I'm the one who has to pay for it, not the person who made it or the company that they represent, who could easily rectify the situation by accepting financial responsibility. Even a gesture of good faith with a discount or a small amount of money credited towards the expense would have been greatly appreciated.

Very nice optical shop. Good eye doctor. Very good optician. Wonderful accommodating service. We bought two pairs of no line bifocals and both are perfect. Mine are the absolute best I have ever had! Planning to return in the future. Highly recommend.

I have been waiting over an extra month for my glasses. Every time I call I get a different story. First the lab lost the order. Then they were finally made, but UPS lost them. Then they were going to followup with UPS, but when I called today they said they were shipped. A new pair shipped? She didn't know. It just kicked the issue down the road another week She told me they can't help it if there are delays. Delays? I've had delays now for weeks and weeks with no straight answer.

I was referred to Rosin by my Online glasses company because they are a partner, and wow what a great company it is. Turn out my prior doctor gave me a bad prescription when I bought my glasses online, put Rozen stepped up gave me a real prescription and took care of me in rapid order. I'm extremely happy with the quality of the doctors and staff their glasses selection is wonderful, based on the service I received I certainly will use there glasses services next time. Hands-down best experience I've had at an eye doctor.

Everyone treated me kindly and were quick and efficient with my time. The doctor explained everything to me and the staff took the time to adjust my current pair of glasses that kept falling down. I did not need glasses and they did not bug me to buy some either. I would recommend this place for those you need an exam.