Macha Family Eye Care: Anderson

Horrible experience you call and get told 1 thing then when you go in get told completely different and talked to like your stupid from the rep lacey! Every pair of glasses we have received they break in first couple days. Mind you we hadto wait a month for the glasses due to last did not order them their exact words where sorry the order was lost we are putting a rush on it. I have always had to go get a replacement now my daughter glasses broke from falling off her face when she sneezed now they want to tell me that she has no warranty! I call B.S they also didn't even have thec correct arm to fix the glasses she just got a month ago!! Will not go back!! Thought this place would change last bad experience but I see it has gotten worse do not recommend save your time and money!!

I have tried to call this office 10+ times since moving to Anderson and no one has ever answered. I even left a voicemail to get a return call. No callback. I'll just make the 45 min drive to our old city to go to the eye doctor.

Terrible place to go, I called two weeks ago to get my glasses replaced never got a call back. Never got a check up. Never got a check in terrible place staff rude!

Macha Eye Care is the only place I will trust with my vision and vision therapy needs. They have been a great team, they work extremely well with my young daughter who has severe special needs. This is the only place I will send my children, and utilize myself. They have a great staff and wonderful selections!

I have gone to Dr. Macha for many years. Approximately ten years ago I experienced an issue with my right eye that left me with some permanent vision loss. Dr. Macha has been so supportive and caring throughout this journey. At times, it has been very stressful for me. Dr. Macha is very calming. I especially appreciate him taking the time to educate me about my condition. I cannot thank him enough. Highly competent. Always professional. Highly recommended!

Unfortunately, I had to give this place at least 1 star to submit my review. If it were up to me, it would be in the negative range! Upon my husband receiving his glasses after his initial appointment (trip #1), he went in to get them fitted (trip #2) and noticed the girl said, "Uh oh" but went on about her business. Well, we soon found out WHY. When we got home, the part that goes over the ear snapped! Luckily, we have a warranty via our insurance. So, he told them on the phone what happened. They said they would immediately order a new pair. 2 weeks went by and NOTHING. My husband called and they had not ordered them. He had to go in and show them the glasses and they then agreed to order them. (trip #3) Finally, he receives a call, so he goes in and discovers they are the wrong frames. (trip #4) He then asked if the right frames can just be delivered to our house since the drive is 35 plus minutes to get there! They agreed. That of course didn't happen. They called again stating his frames were in and that he would have to come in again. (this is the very next day after he went and it was the wrong frames) Mind you, he would have to leave work early again etc. I don't think anyone who works at Macha cares. After my husband disputed the fact that they said they would mail them, he asked if I (his wife) could pick them up. Hence, I got a call from them. I was told I could come at any time to get them. I show up and everything is just pure insanity. (trip #5) I was told I need an appointment and I can't pick up my husband's frames. I explained that I got a call and was told to come in and get them to take them home. Everyone including the manager was rude and acted like they didn't care. I had to be back home myself for an appointment and I mentioned that several times. Finally, the person I talked to on the phone appears after everyone else completely ignores me and treats me with ultimate disrespect and rudeness! She told them I was there to pick them up. I got them handed to me and told we were good. I turn to leave, open the door and then I hear rudely, "You need to come back in here MA'AM to sign the papers" I walked out the door because I refused to be disrespected any longer. Thankfully, I canceled my appointment. BEWARE of this place. No one knows what the other person is doing or has done, and it is a disorganized disaster. It's a complete hypocrisy and they don't care about CUSTOMER SERVICE.

I have been seeing Dr. Macha for more than 20 years, and am so grateful for the care he and his team provide!! They all take their time to answer questions, offer feedback and I feel wonderful about the eye care they provide to meet and my family!

Best place in Anderson! I have gone to Macha Family Eye care for the past 4 years and I can assure you they care for their patients. Sweetest and nicest people, today Michelle helped me fix my glasses. Stayed there for about an hour because they weren't aligned with my eyesight and she was very very helpful, can't thank her enough!!!! Please give her a raise. Professionals 100%I have astigmatism and Dr. Macha does his job so well. I have been to other places around and surely they are the best.