Eagle Eye Optique

I love this doctors office a lot. They really care about their patients. They're always smiling friendly and they are always willing to help you. My eye doctor doctor Amanda is very nice. She's very caring and I've been going to her for years and I really appreciate the care that she does for her patience. I'll give her and her staff two thumbs up and yes, I will continually to go to them and I will recommend them to other people because they really care about their patients especially when you have a high stigmatism or needing a specialist. They do excellent work.

This was my first visit, with an appointment scheduled for 8:45 AM. Due to severe weather and a 40-minute drive, I arrived 11 minutes late and apologized upon checking in. After completing the paperwork, I was told to have a seat, but no one explained the late policy or informed me that my appointment had been moved to 9:45. The waiting room was empty when I arrived, yet two other patients who checked in after me were brought back before I was. No one communicated why this happened, and there was very little acknowledgment from the staff overall. After waiting about 30 minutes, I asked whether I was next and why others had been seen before me. The response was simply that I had been late, without any further explanation or courtesy. When I spoke with the manager, Kurt, the interaction felt similarly dismissive and without apology. Based on this experience, I did not feel the level of professionalism or communication I would expect from a medical office, and unfortunately I would not recommend this location. I would not recommend this clinic unless you are a Crown Point resident (read between the lines).

The kindest and most responsive staff! If you are in a pickle and need quick help, they will do their best to accommodate whether it's for an appointment or a quick glasses fix!

I ordered a. Contact lens over a month ago!! When I called multiple times to inquire about the reason for delay, they said that they would look into it and call me back! No one ever did!! I am very disappointed in this company!!

We recently added a foster son to our family. I am completely unfamiliar with Medicaid as this is our first placement. I realized our normal eye doctor didn't accept his particular provider and felt so helpless calling random doctors in the area. Christine at Eagle Eye went above and beyond to help walk me through the process and find out if he is covered. She was in constant communication with me and helped me understand his plan and what is exactly covered. He will have his appointment on Friday and we may even switch our whole family because of the care and dedication we received!

While I have never written a public review I have never experienced such a down look on my parents regarding their insurance and it was done straight in front of my eyes. Sorry you guys were pressured to treat inconvenient couple that didn't bring profit for the office. The fact is, you guys make the agreement for which insurance you accept. Hope nobody makes you feel like this for your family. This review does not apply to the no wait and quick service.

Even though I live in Valparaiso, I visit Eagle Eye Optique in Crown Point for my annual eye exam. Every person who works at this establishment gives customers their very best. Dr. Sprehe makes me feel very comfortable during my eye exam. She takes extra time to answer all of my questions and is thorough in her explanations. Because of Dr. Sprehe, I now understand how to take care of my eyes. They feel better already!

When Dr. Katharine Moles joined Eagle Eye Optique in Crown Point; I followed her there. She has taken very good care of my eyes for many years. The staff there is wonderful. Even though it's a distance for me to drive there, I wouldn't trust my eyecare to anyone else!