LTF Eye Clinics

The staff is amazing, and understanding when working with young children. Dr.Arusha was so patient and had the perfect technique to keep my child engaged as she did the exam. They made the entire process comfortable and was able to explain everything along with giving a pamphlet with even more details. I have no complaints and will for sure recommend her. Thank you for the amazing service!!

Took my 93 year old mother for appointment. We were there for 3 hours. Waiting room is packed. People waiting in lobby. Tried to change my mom's address and Receptionist acted annoyed and was very rude. If you need an ophthalmologist, don't go there!!!!!!

Ive been here almost an hour and half past my "appointment" to have something potentially removed from my eye causing discomfort. I was looking for a new eye Dr for my family, I don't think this is going to be it. Just short of 2 hours and I'm out the door. The Dr was very good and friendly but all these offices don't keep timely appointments ever so we have to tell how it is in hopes some will do better I'll bump up a star for the Dr but time is precious so do better all Doctors please.

Three of my children see Dr. V, she is so good with my children. My son had surgery on his left eye. Dr.V is such an angel. My son loves her. My son is only 6 years old and he was so brave. My son wanted to hold Dr. V's hand to the surgery room. My son's eye doesn't wonder anymore. I was so very scared, but Dr.V made us feel so comfortable. I recommend Dr.V to everyone. She is AMAZING! I love her energy. Her assistant is very kind. I love how professional they are. They communicate the whole time and give you their number just in case you forget to ask anything. I always enjoy our visit to this office. Megan also always stands out to me.

Literally walked out after an Hour & 17 minutes of still not seeing a dr. Stop taking new patients if you can't handle the volume. It's a cattle call in there, 2 Drs and at least 15-17 patients waiting. Insanity and what a horrible way to run a practice.

I am very dissatisfied with the recent treatment from the office manager at Crown Point location. Due to my schedule, I had to cancel some appointments that I had to cancel. I would call the day before the appointment to cancel in advance. My last scheduled appointment, 8/4/18, I contacted the office on that Friday, 8/3/18 cancel, since I was headed out of town. I was informed at that time , I had to call back to get a new appointment. I contacted office on 8/20/18 and was informed my appointments were put on hold. She stated that I had cancelled appointments on the day of appointment and I informed her that that was NOT TRUE. Each time, I had to cancel, it was at least a day in advance. I have a sick mom who lives out of town, so I have to check on her from time to time. I NEVER heard appointments put on HOLD. I was a prior patient from previous years along with my son and husband until my insurance changed in 2013. I had always had the desire to return back to them when my vision insurance change. 2018 was to.be the year. However, this new encounter of events, has sent me looking for another office. It is NOT, school, you can't punish or put patients in TIMEOUT for having to reschedule appointments! There is a such thing as busy life when caring for elderly family and unforeseen things can come up! Please remember that customer service is an important element in ALL business, not advanced cancelled appointments!

If your reading this review save yourself a headache and make an appointment somewhere else. Arrived for my daughters 2:30 PM appointment to find standing room only ( no big deal). After checking in and speaking with the other patients I then learned the office was running 1.5hrs to 2hrs behind. Apparently this isn't uncommon as some of the people I spoke with stated they were returning patients who have experienced similar wait time as of recent.

Sat in the office for two separate appointments both took over 2 hours to even see a doctor, they schedule patients 5 minuets apart so be ready for a wait and for them to rush through your care so they can get through all the patients they scheduled.