Longe Optical

My experience at Longe Optical was fantastic. The eye doctor was so kind and informative. The whole eye exam process was wonderful. Everyone that worked at this Longe Optical are so courteous, helpful, has patience and kind. Sydney helped me find some cute and stylish glasses. She is also so patient. She didn't rush me to choose . She also gave me a great deal on the glasses I picked. It was a little pricey but I like to look good and feel good so getting these particular glasses was a Yessss!! I also didn't have to wait long to get my glasses. It was less than a week when my glasses were ready. Janelle helped me try on glasses to make sure that they fit correctly and that I could see with my new prescription lenses. I was so happy and excited that both pair were excellent and comfortable. Janelle was also kind and courteous and had patience. I recommend this Longe Optical to everyone that need eye care. Kindness, courtesy and patience are needed in this world today and Longe Optical showed me that it still exist in customer service. Thank you Longe Optical!!

Sydney and the manager at the Maplecrest location went the extra mile to replace my frames. Sydney even coordinated with another store who had my frame in stock and communicated back to me right away. This was very helpful to me with going out of town the next morning. Thank you for your good customer service. - Lonnie.

Did not make the effort to check my eligibility other than what was on their portal. I've worked in optometry before and if we ever had questions we ALWAYS called in front of the patient the appropriate customer service or billing department to confirm benefits so they understood why we were questioning benefits. Portals are notoriously incorrect. It took one call to another optometrist who called the billing department of my insurance that confirmed the benefits I had been saying I had. I am considered medically frail which is why I have more benefits outside their 5 year/2 year guideline. Looks as if their business volume doesn't have warrant going the extra step in customer service. Will not ever use confirmed benefits at any Longe location.

Longe Optical always blows me away with their fantastic customer service and professionalism. They never leave you waiting, staff are always warm and friendly, the Dr is fantastic and has no issue taking the time to explain everything, no one ever comes off as condescending, Longe is by far and away my favorite eye doctor around!

just new glasses recently the staff was very helpful and explained everything and I didn't feel rushed at all . Ken had some frames picked out for me which to me was very helpful and Vanessa was so nice when I picked up my glasses . My husband usually goes to the VA for his eye care nut now he is seriously thinking about going to Lounge Optical . So Thank u everyone !

The Dr & staff were exceptionally kind and patient with my elderly mother. My family and I have always received professional and exceptional service from the St Joe Lounge Optical and I was happy to have my mother receive the same care! Thank you!

Received my new glasses as promised. They were not made correctly and had to be remade. Waited a second time for the replacements. The replacements were made correctly save the fact that one of the lenses was loose (moved) in the frame. Tried them for a few days and returned them to fix the issue. Was told new lenses would be made and I would have to go the their lab location to insure they fit properly in the frame. Another wait, no call. I called the office was told their was an issue with the remake and would hear in their usual 7 to 10 days. That time frame has once again expired with no call. It seems I will have to always have my old glasses with me as I do not trust these and have very bad vision without corrective lenses. Update: Within a few hours of my previous post I was contacted to make an appointment with the Lab. They had a same day app't. available and ground new lenses that fit properly within the frames. As a result, I have moved my rating from two stars to three as the glasses are fine but had to make multiple trips to finally be content with them.

The best experience I've ever had for an eye exam! The staff were all very friendly and Dr. Phram was amazing. She took the time to make sure I was feeling comfortable and getting the right prescription instead of just flying through every slide. Dr. Phram was able to give advice / guidance on things that other doctors have never brought up and how those things affect my vision. And she didn't stand uncomfortably close and breathe in my face like most male doctors feel the need to do. I'll definitely be recommending this location to everyone I know!