⭐Customer Reviews
3.9
★★★☆☆
69 reviews on Google
Oh, where do I start? If giving zero stars were an option, I'd snap it up in a heartbeat. Go anywhere else,trust me, you'll thank yourself.
The receptionist? Absolutely delightful, if you enjoy rudeness as a service. The phone system? Pure genius: it just rings somewhere in the back like magic, and no one answers. And the staff? Masters of excuses: "UPS lost it," "the snow delayed it," "we didn't send it," "oh, we forgot", so impressive, it's almost an art form.
Want kids' glasses? Only a casual 6-8 week wait! And when you get them... drumroll... just basic reading glasses. Nothing to write home about. Honestly, I can't figure out how they're still open. But hey, if wasting time and patience is your thing, knock yourself out.
So this group is totally upper echelon! They are prompt, polite, professional, and people friendly! This attagirl, goes from the doctor, all the way through to the receptionist. Allow this to serve as a proverbial nod, followed up with then, a job nicely done ladies! You are appreciated and I will most definitely be back for my next check up, as well as, my next order. My glasses fit and look amazing!
Thank you,
Jimmie Rice
They were very professional. My daughter got her exam by a team that was very nice. The glasses were ready in a couple of days. We had a very pleasant experience and will go back again.
From walking in, Jeleah at the front desk was friendly and efficient. Then Andie the tech, did a wonderful job with the early tests, as someone who struggles with the air test and eye drops, she did great, was kind, and answered my questions exceptionally. Finally I met Dr Gray and Jocelyn who made the inspection feel professional and thorough, giving me peace of mind with my eye health, while Jocelyn covered future appointments with a kind and understanding manner. The staff here is the gold standard, with Andie being the best tech I've had for eye exams, and everyone being both friendly, knowledgeable, and professional. Absolutely recommend trying them out.
The staff here were very kind and professional. Doc was young, brilliant, and ran my exam in the manner of a seasoned pro! Great selection on frames! No pressure. Positive and appropriately fun atmosphere. Super informative. Efficient and considerate. I walked out having caught a sincerely happy vibe....PERFECT!
I took my son there a little over 3 weeks ago. I was told by the eye technician that our insurance plan didn't cover glasses. I assured her it did and she said I would need to call my insurance. Which I did and they verified glasses were covered. Then my insurance had to call them to let them know. This all could have been avoided if the eye technician just called my insurance instead of me. We are now over 3 weeks I received a text that the glasses are in and to call for a fitting. I've called 9 times in 3 days and left 5 messages and haven't received a call back to schedule the fitting. My son is getting very bad headaches and the glasses are paid for, but I can't get a hold of anyone to pick them up. Absolutely awful customer service. This is my first and last time ever going here. No wonder they could get him in so quickly
Everyone at Midwest on Lima have always treated me with a warm welcome and respect just went above and beyond. Have been same treatment for my granddaughter and daughter. I will not switch eye Drs. I will recommend this place of business to anyone. Thank you Dr. Gray and your team, Ashley, Flo, Pattie, and Baylee.
*Update- They didn't submit visit to my insurance that I provided at the time of the exam and billed me direct for full amount. I called to ask about this and they weren't sure why it wasn't sent to insurance.
Dont make an appointment if your time isn't valuable. I have been waiting an hour so far, arrived 15 minutes early too. Office is dated and somewhat dirty. People are nice, but nice doesn't check my eyes in a somewhat timely manner
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[?]Frequently Asked Questions
Where is Midwest Eye Consultants located? +
Midwest Eye Consultants is at 9426 Lima Rd suite c, Fort Wayne, IN 46818, United States, Fort Wayne, Indiana 46818.
What services does Midwest Eye Consultants offer? +
Midwest Eye Consultants provides comprehensive eye care including services for this business. Call +1 260-489-5544 for specific service availability.
What are the opening hours of Midwest Eye Consultants? +
Midwest Eye Consultants is open 8 am-5 pm. Closed on: Sunday
Does Midwest Eye Consultants accept walk-in patients? +
Midwest Eye Consultants in Fort Wayne accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Midwest Eye Consultants? +
Consultation fees vary by service at Midwest Eye Consultants. Basic eye exams typically start from $50 to $150 in Fort Wayne, while specialized treatments and surgeries may cost more.
Is Midwest Eye Consultants equipped for emergency eye care? +
Midwest Eye Consultants provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About Midwest Eye Consultants
Saturday hours apply to 2nd Saturday of the month only. Additional Saturdays are closed. At Midwest Eye Consultants we offer more than just eye exams and eyewear, we provide you with a customized eyecare plan. We base it on your family's eye health history, your past exams, and your life stage. Using the latest technology we get a full picture of your eyes and find the perfect vision solution. Our exciting collection of eyewear includes designer frame lines and economy frame lines for the entire family. Your Midwest Eye Consultants doctor along with your eyewear consultant will also recommend a high definition lens that will provide you with the best visual clarity.
How to Get Help at Midwest Eye Consultants
To visit Midwest Eye Consultants in Fort Wayne, call +1 260-489-5544 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Fort Wayne?
Choosing a verified eye clinic like Midwest Eye Consultants in Fort Wayne ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.