Midwest Eye Consultants

Phenomenal customer service! I've been a customer of Midwest Eye Consultants since the first grade. I've been going to the LaPorte location for years but this year the young lady "Shelby" adjusting glasses couldn't seem to get it right. I went there five different times to get my frames adjusted within a two week period, and she just kept warping my frames and bending them every which way. She made the frames so tight I had red indentations on the back of my ears. Then when trying to fix it, she warped my glasses arm all out of whack to where it wasn't even touching my head on the right side, and told me that's the best way she knew how to fix it. I came to Mishawaka's Midwest Eye Consultant location today and the lady adjusting glasses did an outstanding job. She listened to exactly what was making the arms of my glasses frames uncomfortable & took her time to make sure they fit me properly. Took her five minutes to fix what the other location failed to in five different attempts. I was very close to getting my prescriptions printed and never coming back but the nice ladies at the Mishawaka location changed my mind. Thank you so much!!

Outstanding experience! First time to this practice. Everyone I interacted with was 5 star from the initial phone call to the check out process...friendly, professional & caring. I had a potential retinal detachment and they worked me in that day, even though I was a new patient. Dr Faust treated me with care & took his time in explaining everything in detail. I worked in healthcare for 35+ years, many in supervision, and I would be proud to work with any of the individuals at this office (downtown Mishawaka). Thank you for all you do!!!

From the moment I walked in everyone was so friendly greeted me with smiles. The doctor was very thorough along with his assistant was very nice. I got to pick out frames with another wonderful person who helped me find just the right ones and walked me through all my insurance Highly recommend!

I hate to leave a negative review because the staff and doctor were very nice. I had an appointment on the 14th of last month. I ordered glasses that were suppose to take a week maybe 2 weeks tops. I haven't received any communication and I can't get in contact with anyone. This is my 1st and last time with them. Glad I didn't fully pay for them yet.

All they care about is money and have ZERO respect for your time. If I could give this place 0 stars, genuinely, I would. They have absolutely no respect for people's time whatsoever. I came in for a scheduled contacts follow-up, with actual concerns that the doctor messed up my prescription. After waiting about 20 mins in the waiting room, I thought I was being taken back, only to be seated in yet another waiting area. I waited there another 10 minutes before finally being moved into a room where I waited another 15 minutes before ultimately getting up and leaving. (without seeing the doctor) I get it, shit happens. I understand being behind 10 maybe 20 minutes... but 45 minutes?! Without seeing the doctor? I heard him enter the exam room next to me after being seated in my exam room, and it sounded as if he was just getting started with them. So who knows how much longer it would have been before he saw me. Absolutely ridiculous we're expected to be on time to our appointments or we won't be seen, however, they think I have all damn day to wait around for an appointment that clearly isn't a priority to them. Seems to me all the eye exams took priority over my follow-up because it won't make them the same kind of money. I wouldn't recommend this place to anyone. Not unless you have all the time in the world to wait around to be seen.

Best customer service and professional workers. One of the best workers named Rhonda is very passionate when it comes to customer satisfaction and doing it right. She's really professional and caring.

I had a really great experience here. I initially went to a virtual eye doctor who gave me the wrong prescription, which led to constant headaches and discomfort. Thankfully, Dr. Faust corrected my prescription, and I've been headache free ever since. He also went above and beyond when my toddler got something in his eye that caused redness, pain, and difficulty opening it. Dr. Faust was patient, gentle, and extremely helpful in getting it resolved quickly. Highly recommend!

The only complaint I have is there are no handicapped parking spaces. We have a wheelchair van and if there isn't a van accessible space we have to load and unload our daughter directly into the area that cars enter and exit from, not at all a safe choice. Other than that, which is a *HUGE* issue, the staff and doctor's are amazing and kind and I completely trust them with my and my family's eye care. Please just get some handicap parking spaces and at least one that is van accessible and near the ramp for ease in inclement weather. Also, automatic doors with the wheelchair buttons would be incredibly helpful. The entrance that leads into the small foyer and then there is another door to get into the office is almost impossible to navigate my daughter's 400# wheelchair through and not having push buttons to open the door just further compounds the issue and could cause damage to your doors and foyer or it could cause damage to the client's wheelchair that very often takes months to resolve and Medicare/Medicaid or private insurers could theoretically could come after your company to pay for those repairs. We want to keep coming here, again because the staff and service are amazing, but accessibility may force us to make another choice.