Stanton Optical

I want to give a HUGE SHOUT OUT to Heather the manager of the store there! She went well above and beyond for me for my experience here! My original encounter with the other assistant manager was horrible and dropped the ball about 6 times and Heather could hear I was beyond frustrated and upset and she stepped in and took over! She made what has been a very hard time in my life and gave me such a positive outlook on just life in general! It was comforting to know that there are truly people out there like Heather that are truly compassionate about their job and their patients! I went a complete different route on the normal glasses I get and MAN O MAN! What a whole new level of confidence that a pair of glasses can give you :) Stanton is truly lucky to have you on their team and going above and beyond your work duties! Just make sure to ask A LOT of questions as far as pricing and what is included in their specials. And I always say this..... ALWAYS speak up for yourself if you are ever questioning something, or if something isnt't sitting well with you when you are making a purchase. Again....THANK YOU Heather for all of your help and truly appreciate you and will be sending people YOUR way! Just ask for her!

If there was a way to give negative stars, this is the company that deserves them! Our glasses were supposed to have been completed within 15 minutes at this point it's been two weeks. We were forced to pay out-of-pocket as we were told that our insurance couldn't be built. Not only could our insurance have been billed and saved from the nightmare having to resubmit pay out-of-pocket 600+ dollars for glasses two pairs. Remind you that we're supposed to be $79 plus a free eye exam. I wouldn't recommend anyone give their business to this company. Lesson learned steer clear on the Customer Service Service) side. The agents were fantastic. It appears that in fact, the agents know for a fact that it is an absolute crap show. I have never dealt with such poor business practice in my life never again.

If zero stars existed this would be a zero star review. Do not waste your time or money. I called multiple times today trying to make an appt and I tried to make one online several times. Nobody would answer the phone and the website wouldn't let me request an appointment. I live an hour away and came in store. I was asked by the man at the front desk what I was there for. I stated I need a contact eye exam and two years worth of contacts. I was told to sit and wait that they were busy and he would see us next. My two little ones were with me. The man disappeared and I sat and waited for 30+ minutes with my children. A different employee asked what we needed and when I told her she said they are not booking any more eye exams for the day and they would schedule me for tomorrow. Again I live an hour away and with the snow and road conditions plus how poorly the employees treated me and other patients right in front of me, I will never come back and happily take my business elsewhere. There are countless negative reviews because this place is terrible.

Terrible place! I had an appointment yesterday for a contacts eye exam, I told the young girl working that I wanted to do the contacts club today which would be $20 plus the cost of the exam which would be $119, the fine print on your website says that the cost of the exam would be added to my retail account. OK great, well the girl says no that's not right it is $199 for the exam and $20 gets added to your account but the contacts club isn't for this visit it's for next time. What? Why? She said I don't know how to say it. I said it says otherwise on your website. She said no it's $199 for the exam and then said there would be more fees on top of that she said some letters for the fees as if that would make it ok to pay 50 for one and 40 for another on top of the already way higher than stated on your website. I then asked about the 2 for 135 progressive glasses She said that is not the price of those either, because I would need to have an eye exam I said well I am for the contacts. She said it is not the same. EXCUSE ME??? Yes it is and whenever and wherever you get a contact lense exam it ALWAYS includes a prescription for glasses and if you are telling me i need a whole different prescription I am scared of your business your employees and your doctors. Everyone in the world aside from the girl who repeatedly told me she didnt know how to explain all these extra fees and apparently your Dr cannot be wrong...I walked out this place needs some more training, an investigation or shutdown!

Honestly one of the worst experiences I've had when it comes to service and overall quality of product. For starters, my original scheduled time had to be moved from 9:15 in the morning to 10:45 due to "the doctor having that slot filled." This wouldn't be a terrible issue if it wasn't for the late notification of this move at 8 pm. My appointment time was moved then to 10:45 am to which I came early and checked in early. I then proceed to wait just about an hour from my scheduled time which they moved to be seen for even pre-testing. I then waiting again for another 15ish minutes to be seen by the doctor. That went well but then I had to wait another 20 minutes to simple check out and get my glasses. Only one pair of the two could be made on site and Honestly these are terrible. The lens fit poorly in the frame and just jiggle around. Along with the staff be very unprofessional and rude with not giving any sort of update til it was convenient for them to be bothered to do their jobs. It's sad as I gave this place another chance after 2 years with a very similar experience and Honestly nothing has improved. Overall, do yourself the favor and don't even bother wasting your time here.

We called for an appointment and explained everything and the exam would be $79. After we came in and signed up with everything I wanted to be sure that it was $79 because of all the 1 star reviews and she said oh no it's $130 so we left the building. Don't go there!

Absolutely stay away from here. My son and I went for the 2 eyeglasses and exam for $129. After it was all said and done( with nothing added to either of our glasses) it cost me $687. More than double what the cost should have been. Waited 2 weeks for glasses, got them and my sone vision is blurry. They said his eyes will adapt. Been 3 weeks now and hasn't gotten better. I'm taking him elsewhere for another pair of glasses and exam. All I can say is this place only cares about money, not your eyes. I will drag this places name through the mud now. STAY AWAY FROM STANTON OPTICAL.

I used to love coming here- today's appointment made me never want to come back. I had an appointment for 1:30. Didn't call me back to even start till 2:40. Online says the exam is $79 but they ended up charging me another $30 for "retinal imaging" which they didnt even tell me about until i paid and questioned why it was more. I refused to get glasses there and I usually would for the free exam but it wasnt even worth any more of my time to wait to get glasses there so I just paid for the exam and left. Which to note waited another 20 minutes at the front desk JUST TO PAY so I could leave.... very very unhappy and now I will have to pay more to purchase glasses elsewhere. Didn't get out of there till 3:15.