Eye Care of Iowa - Ankeny

Eyecare of Iowa Ankeny will not disappoint. Super friendly and helpful business. Dr Jason Nesheim took his time with me and is very knowledgeable and professional. The entire staff went out of their way to make me feel welcome. Highly recommend!

Always have the best experience here. Knowledgeable staff and excellent frame selection. Last minute end of year glasses for me and kiddo in and out in under 20. Easy to get second frame allowance figured out with insurance in that 20 minutes. Mad props to the excellent staff. THANKS Isaac, Chelsea, and Raelinn you guys ROCK!

Been using Eyecare of Iowa for the past three years. Exams are comprehensive and accurate using digital technology. Staff is spot on in selecting frames that match and enhance my appearance. Lens options ensure I get the best available pair for my daily use. Try THEM. You'll be completely satisfied

I had a very disappointing experience at Iowa Eye Care. During my visit, I was told my vision was great but that I could benefit from blue light glasses to help with computer fatigue. Since I have never had glasses before, I trusted their recommendation. Unfortunately, they sold me an expensive pair of glasses that I later found out I did not need and could have purchased online for just a few dollars. When I called back less than an hour after my appointment to cancel the order, I was told there was nothing they could do because the glasses had already been ordered. The lack of flexibility and customer service was frustrating. It felt like they took advantage of someone unfamiliar with the process just to make a sale. I would not recommend Iowa Eye Care. Be cautious and do your research before agreeing to any add-ons or purchases.

I ran into an issue with contacts on a Saturday and even though I was not an existing customer, Chelsea and the team at Eye Care of Iowa stepped in to help and got me taken care of through the weekend! Many thanks to the team!

Fraudulent Insurance Claim filed for glasses (lenses only) I do not have and paid half for please read on- Note I put in a complaint to BBB and the Attorney General - company doesn't answer complaints sent to either I went in and had my eyes examined at Eye Care of IA. I paid my co-insurance of $10.00. I really didn't like any of the frames that they had available. So, I didn't get any. I went back at a later time 11/20/24 with my old glasses. They took the old glasses and were ordering my lenses and would replace them. I paid $60.60 for this with a remaining balance of $40.40. When I went in to pick them up, I could see out of the lens, it was way too blurry. They insisted that they couldn't do anything until I wore them for 2 weeks. Saying it was because of me using reading glasses that morning. I know this made no difference because I always used my previous glasses even though I wore readers. I wanted my glasses back the way they were or the lens fixed even if it meant another appointment to get the prescription corrected. Still no, nothing unless I wore them for 2 weeks. I use my glasses (distance) to drive with, I couldn't see to drive with them, no point in taking them home and using them. I wouldn't do this, they said there was nothing they could do for me. I left very upset. I went back asking for help 2 more times, the second time the manager put my old lenses back into my frames (not put in well enough for me to wear them) and she gave them back to me. I thought this also meant that I would get my $60.60 back onto my card. Not only did I not get my money back, I received a bill this weekend for $40.40. So they were charging me and the insurance for frames and lenses I never had. I checked with my insurance today, they charged they charged them $223.00 for frames and lenses. I never got any of their frames and lenses. I do want my money back and the bill forgiven, since I had nothing for this amount. Remember the charge for seeing the optometrist was paid by me $10 and the insurance company $398.00 (plus the pic of eyes separately) paid in full. Is the product?: none Date of purchase or contract: 11/20/24 Amount of purchase or contract: $101.00 Actual amount paid: 60.60 And they sent a bill for the lenses that are not in my frames

Service has really gone down hill since the company was bought out. My daughter and I have the same insurance, we both have the same genetic disorder that can lead to retinal detachment. My daughter was charged $39 for an eye photo and I wasn't charged for it. I was speaking to the front desk and I hear oops and the line goes dead. I wait for a reasonable amount of time for him to call me back because he had my name, my daughter's name and my phone number. No call back. I called to speak to the office manager. She will be out of the office til next week sometime maybe. I wasn't happy during my visit too. Didn't answer my questions and literally the fastest eye exam ever. In and out in 15 mins? Sounds great but I had questions. I was told they weren't doing eye dilation anymore because they have this new camera that didn't make it necessary I wasn't charged but my daughter was, even though they don't do eye dialation anymore. I really liked the old business but I have had enough of their just treating you like a number on an assembly line. Then hanging up on a person and not even having the courtesy to call them back. Edit: Spoke to my daughter, she mentioned she got a voicemail from this company and the VM was literally only "Awkward" and hung up. I called back after finding this out and was told he went to the bank. Damn these people don't have any customer service! Not he isn't here can I help you? He went to the bank. Lazy, I would fire all three people I talked to for not trying to help a customer.

Doctor took a day off so all appointments were cancelled that day. We had set appt for 6 months. They did NOT make any concessions for rescheduling so we were told there was nothing available for 5 MONTHS! I pushed for something sooner as my child was leaving on a trip, and we wanted them seen beforehand. We were able to get in 2 weeks before they were to leave, but due to a recent birthday, they've now aged out of my insurance. This should have all been handled in a more TIMELY fashion to avoid this. Unacceptable. I still give 3 stars because when they have been seen, doctors are good. **Update: called on a Monday morning to request an email of same child's last prescription. They are closed on Mondays. Didn't hear back on Tues, Wed or Thurs. I had to go in and ask for it. It took 2 seconds to print out. Why couldn't it be emailed before this? Terrible.