โญCustomer Reviews
3.7
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26 reviews on Google
My low rating does not reflect the quality of care I received. Everyone I spoke with, from reception, phone customer support, doctor, and optical staff was great. It's the billing department I have issues with. I've received two bills so far, both of them incorrect. My original visit was billed to my primary insurance rather than my vision care plan. That took twenty minutes, mostly on hold, to correct. Second bill indicated I hadn't paid my co-pay, which meant another 25 minutes on hold to clear up. I can't wait to see what comes next. Hold on to your receipts, people, or if you value your time, go somewhere else.
Couldn't be happier! My first visit the technician came to get me before I even sat down from checking in. 2 techs worked with me for initial tests and the Dr. was in to see me within a few minutes of those initial tests. He asked questions, listened and performed tests my normal eye Dr. probably didn't even know about. Very Very happy my neurologist referred me to Dr. Whittaker. The staff was wonderful!!!
I have been seeing Dr Whittaker for over a year. Visits every 3 months. I am very pleased with Dr, and staff. We (staff concerning a test) had one hiccup, but got it worked out
Dr Whittaker is very patient, and nice. He always explains things well.
I would definitely recommend!
Nurse practitioner rolled her eyes at me while I was discussing my symptoms. She did not smile once during the whole visit, and treated the visit like a waste of her time. Do not recommend, and will not go back. Empathy is so important in the medical field, if you don't have compassion for your patients...just leave.
My visit in early September, 2015, to the optometrist went fine. But disputing the coding as an initial visit--even though I had visited the practitioner a few years before-was a nightmare of buck passing between the clinic supervisor and the billing department. The clinic supervisor was especially unconcerned about meeting my needs. Her manner was that of a surly bureaucrat. Upshot is that I had to beg for a bill--without knowing if the doctor ever even looked at it--so that I could pay it in December and use my flex spending. I paid more than I should have but they were so unhelpful that I just wanted to get it over with.
KU has all those pretty ads about how great they are, but their patient service is truly inferior.
I have scar tissue on my retina. They didn't really do much in the way of helping me figure out what was going on. They charged me for some steroid eye injections and send me on my way. My doctor was dr. Singh (been a while since I've seen him I might have the wrong name and I didn't see him on hothead current doctors list so he may have moved on), he was very rude and had terrible bed side manner. Not just to me but the staff as well. If you have a choice please select somewhere else and if you don't then God help you.
I just drove 30 minutes to visit the optical shop at the KU Eye Center on State Line Road, only to find the shop closed between 12:00-1:00 for lunch. Some patients like myself only have lunch hours to run errands and take care of business and to have a public shop in an open doctor's office closed for an hour does not speak to good customer service. Lunches can be staggered to allow a business to be open to accommodate patients who cannot get there any other time than the lunch hour. Much as I would like to support this shop, this is not the standard of customer service I would expect from such an excellent eye care facility as KU.
After being misdiagnosed from a hospital at Lake of the Ozarks and the pain continued I sought a second opinion from KU - Thank God! It turned out that I had a very severe injury to my eyeball which was confirmed with a CAT Scan and I was sent to surgery within hours which saved the eyeball from infection and total loss of sight. From my situation, I highly recommend KU Eye. It's where the best of the best are trained.
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[?]Frequently Asked Questions
Where is The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop located? +
The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop is at 7400 State Line Rd Level 1, Suite 100, Prairie Village, KS 66208, United States, Prairie Village, Kansas 66208.
What services does The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop offer? +
The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop provides comprehensive eye care including services for this business. Call +1 913-588-1227 for specific service availability.
What are the opening hours of The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop? +
The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop is open 8 am-5 pm. Closed on: Saturday, Sunday
Does The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop accept walk-in patients? +
The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop in Prairie Village accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop? +
Consultation fees vary by service at The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop. Basic eye exams typically start from $50 to $150 in Prairie Village, while specialized treatments and surgeries may cost more.
Is The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop equipped for emergency eye care? +
The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop
At our location in Prairie Village, Kansas, we have been providing leading eye care services and vision healthcare for more than 100 years. With experts in all subspecialty areas, our team provides the full spectrum of eye care services, from routine vision exams to advanced surgical procedures and breakthrough treatments for some of the rarest eye conditions. Our top-notch optometrists provide thorough routine vision exams, prescribe glasses and specialize in contact lens fitting, even for some who have been told they could not wear contacts before. With over 700 top designer frames, the selection for both prescription and nonprescription glasses and sunglasses is exciting.
How to Get Help at The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop
To visit The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop in Prairie Village, call +1 913-588-1227 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Prairie Village?
Choosing a verified eye clinic like The University of Kansas Health System 7400 Place Building, Eye Care and Optical Shop in Prairie Village ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.