Eye Wares

While the people who work there are very nice - the company did not stand by their - very expensive product - in my case after we spent several hundred dollars there over less than 2 years. A week ago, we had the worst $173 experience with this business. $173 with insurance ONLY for 2 lens (that went into frames purchased from them) - one of which after less than 2 weeks - fell out & was lost. They offered no warranty or replacement discount on it AND on top of that, didn't respond at all to the email I sent to them explaining what happened and asking, again - after asking in person - for a replacement or discount. Only good part of my experience is - after posting asking for recs for another company in the New Orleans Moms group, we found Lakeview Vision Source - and a new pair of glasses and lenses for $38. Unbelievable price gouging & worst customer service by Eye Wares. We will never go back & will be telling this story to friends for a while to come. I see my friend Jason Rhein had pretty much the exact same experience - in his review below. & I also see that Eye Wares only responds to positive reviews, ignoring people who had a bad experience. Only further reinforces what happened to us!

I had such a great experience at this eyeglass store on Metairie Rd today. The three associates (Brandy, Keristen & Brandi) who helped me were amazing--friendly, professional, and made the whole process fun. Excellent customer service all around! Also had a very thorough and informative eye exam by Dr. Nguyen. Everything was clearly explained, and I felt confident and well cared for throughout the visit. Highly recommend this team!

Zero stars. Absolutely price gauging and the most unprofessional ophthalmologist business that I have ever seen. I went in for a basic eye exam and contact lens fitting. Post visit, I received a non itemized hand written bill without a direct explanation of what the charges were for etc. Paid it anyway to support a local business and ordered a 6 month supply of contact lens from them. When I could have simply purchased them on my own. The contact lens were a brand the physician highly recommended and disregarded my request for the much cheaper lens that I have used for years. The physician assured me that her recommendation was going to work much better than mine. I called three days later to cx my order because my eyes were burning and getting scratched from her recommended lens trial pair. Keep in mind, the lens never shipped and I never received them. They refused to cx the pending order and do a simple exchange for my usual contact lens. Then they ask me to come back into their office to discuss the following week. Came in and waited 30 minutes with no physician in site and 4 employees hanging out at the front desk. One of the four employees finally comes by and states the same thing they told me over the phone. Why ask me to drive all the way to their store. Only to waste 40 minutes of my time without a professional business solution. I handed the employee my opened box of contact lens that was in another unopened UPS box that got delivered 4 days after I called to cx the order and said this is my donation to help jump start your highly unprofessional business that will end as quickly as you began by lying and treating your customers terribly. Got my prescription and ordered the correct lens for a fraction of the cost they charged me from 1800 contacts. Just FYI: They will recommend and promote contact lens that they have the largest profit margins on in the space. Not based on the actual patients needs. Sell you on them, purchase them direct and have them delivered directly to their office. Only to UPS them overnight to your home. So, they can justify their no return or exchange policy. Scammers

I've purchased 2 pricey designer frames here in the past. I chose a chanel frame but wanted a different color. The sales associate told me it didn't come in any other color. I said the manufacturer's website does have other colors, and perhaps your other location might have the one I want? They checked and said yes, our other location has it. I asked please call me when you get it and I will finalize the purchase. Never called back so I ordered it from Chanel and brought to another optical shop for lenses.

Buyer beware! Was sold a pair of $1300 glasses a couple of years ago. The sales lady told me they were some kind of unbreakable special metal with a "lifetime warranty." Within a year they broke easily just folding them normally. I went to "warranty" them and the sales lady tried to insinuate that I had done something forcible to break them because "these glasses don't break." I had to argue with her for a while to convince them to honor the warranty she promised. Reluctantly she finally did warranty them but it took months without having a replacement in the meantime which was challenging. Then just recently the new pair broke again. Same thing just folding them normally it snapped. I went back again for the warranty to fix them and the owner said "there's no such thing as a lifetime warranty" which is what I was sold on initially. So she turned me away. This place is terrible, they are rude, and their product is cheap. Beware!

Brandi and Arlie were equsit ambassadors to eye wares. Both were very helpful and knowledgeable about their products and services. I went into the business for help adjusting my glasses. I was really impressed with the frames that were available or could be ordered. Very impressive! I rally would consider my next pair of glasses and services from, eye wares. Extremely grateful, Thank you Claxton

Came into the store today because my sunglasses lost the nose guard. I was assisted by Stephanie and she helped me greatly and it resolved my issue in a timely manner I'll be returning for all future needs for eyeglasses and sunglasses. Didn't get the other ladies's names, but the entire staff was actually helpful throughout the entire process

For context, these 2 sunglasses were gifted to me by my late mother. So I went in willing to spend every dime I had. Yohana assisted me with a smile, took both pairs and within 30 minutes, both were repaired and fit my face without falling. Out of the kindness of her heart, the repair was free. 10/10 service and you earned a life time customer! Thank you.