Accurate Optical Company Inc.

I was promised my glasses within 3 weeks. 5 weeks went by and no one bothered to call me to inform me there was a problem. After 5 separate attempts to find out about my glasses I was finally offered a refund. Terrible customer service experience, I would not recommend using accurate optical for your vision needs.

Pay attention to the bad reviews!!! Poor customer service and poor selection of frames. Glasses take a long time to come in. We got their "smudge resistant coating" and thought they were talking about Cryzal. It turns out they do a bait and switch and they used their brand of coating, which is terribly sub-par. I took the glasses back to them to have it removed, free of charge, and was warned that they are not liable for damage to frames or lenses. I figured even though they weren't liable that they would still use a level of care when dealing with someone's glasses! I went back to pick them up and the lenses look like they used a die-grinder to clean the lenses. They are scratched now more than they ever were! And they're not liable! 2017 is the last time my wife and I will EVER use Accurate Optical.

DO NOT GO HERE!!! This place has the worst customer service. When you walk into the establishment they want to know if you have insurance which is fine. After you tell them that you do then their next response is "Your glasses are over here" meaning the glasses that the insurance pays for. Do not assume that I cannot afford nicer glasses. Then when you call back to talk to a manager, they have no clue when the manager will be in or if the manager is even coming in. The selection of glasses are horrible. They have no higher end glasses in stock. Save yourself the time and go to Easton Eye Care. The selection there is of SUPERIOR quality!!!

Selection is sparse when choosing frames. My daughter broke her glasses 1 day before school started. I got an appointment the very next day and asked them to rush the glasses since she didn't have a pair of back up glasses. It took over 2 weeks to receive the new pair. At the time of the appointment there was only 6-8 frames available to choose from. I was told more would be in sometime in the next week. I didn't have the time to spare since she needed glasses asap. If i had known 2 weeks I would have waited a few more days to see if other frames showed up instead of having to settle for frames we didn't really care for.

So far it has been 6.5 weeks and no news on the two pair of glasses I ordered for my daughter and myself. I call - they can give no approximate. No logical explanation as to why - the only offer they make is to 'refund' the money which would also include trying to back-track insurance - no thanks - my luck they would screw that up too and my insurance would not pay a new place. So, I am forced to sit and wait without a product I paid for in February. The fact that no concession is offered at all for the inconvenience and honestly the complete disregard that this is a medical device that people need to get through their daily life is unreal. I have used this company for 10 years for 4 family members. No more. They sold these knowing there was a delay but not informing customers and continue to do so. Stay far away - they cannot keep up!

I have never had anything but problems with this place. I have an appointment in June then didn't get my Glasses until september 29th. It's ridiculous. If you are having problems or the frames are lost then call me and let me know.. but no too much to ask. I recently went in to get a simply copy of my perscription and was given the wrong one.. why? Because they couldn't be bothered to ask which perscription I was looking for. Over charged me for add ons then give me the run around for 2 weeks to get it refunded. Even sent my pick up person home with the wrong glasses. Never going here again. Period.

Told glasses would be ready in 3 weeks. Called to check on them at 3 week and they told me they weren't there and they would call the lab to find out. Another week went by before they called me back saying lab is behind and they had no idea when they would be ready. Got the call yesterday, 6 weeks in total it took to get my glasses in. The girl that helped me pick out my glasses and the Drs assistant were friendly. Rest of the staff was not. Will never go to this place again.

Don't waste your time or money. Unfriendly and rude. The eye doctors are great, but the rest of the staff needs an overhaul. When I called to speak to a manger about my issue they hung up on me! There are plenty of other places to get glasses and I will be going to one of them instead.