Laurel Family Eyecare

My family and I have been coming here for years, my sister, mother, grandfather, father, brother, the doctors are professional and give excellent care. However the customer service from front desk is horrible. Just trying to make an appointment is such an ugly experience. I can't continue to be a loyal patient anymore.

My Family & I Love I Care Doctor - Laurel Family Eyecare. The Team is always friendly & appointments are efficient. They offer a nice selection on Frames & reasonable prices. The atmosphere is calm & relaxing. I recommend them for eyecare as they make you feel like Family.

My annual eye exam was great! From my check-in phone call to my leaving the office, everyone was friendly and helpful. The doctor is knowledgeable yet personable. Even choosing my glasses was fun. Their Covid-19 protocol was adhered to in a polite yet firm way. I've found my new eye doctor!

Me and my family been visiting this office more than ten years doctors are very nice but this time I am very disappointed due one very rude disrespect full and poor customer service by Christine lady. I don't think so that I will go back in this office again. Unprofessional employees

I have been a patient for over 12 years and because of the Continued disrespect from the front desk I will no longer be a patient. I will be taking myself, 9 children and the 6 patients I sent there with me. I explained how poorly I was treated by the front staff and nothing was done. Not a phone call, email, Nothing. That right there was enough for me to walk away. The lady at the front is plain rude, Nasty and has absolutely no customer service. I have read the surveys and please believe them to the possible new patients! She is the absolute worse and for this office to allow her to treat patients the way she does allows me to remove myself, children and all the people I brung to this office easy. I have been in customer service for over 20 years so I definitely know what it means. Unfortunately, this office also took no action on her behalf which made this decision even more easier to Never return!