America's Best Contacts & Eyeglasses

If I could I would give them a negative one (zero). I visited this America's Best location to purchase new glasses. I waited nearly a hour for the elderly lady, Ms. Love Grace to assist me. The store was completely empty! One of the staff members was re-braiding her hair. They clearly don't care about customer's at this location.

I had a very pleasant experience at this location today. Everyone that I came in contact with was very professional and kind. Even with a minor technical issue I was treated very well, and given an apology for any inconvenience. Both of the Techs and ladies at the front are great. Thank you again!!

I scheduled an appointment as I was called and told that the doctor would only be in on Tuesdays and Thursdays & that state insurance isn't accepted on Tuesdays and Thursdays, so I figured that I would just schedule an appointment on another Tuesday (because it was Tuesday Dec 15th when I scheduled).. I get another call back and she tells me that the doctor wouldn't be available until February. Okay cool, I kept my appointment time just so I can see the selection but I received a phone call saying that their systems are down... if they didn't want to work that day, I would respect it more if they said something instead of shewing the customer off.

They have a great Eye Doctor at this location. She has over 30 years of experience. She was wonderful when she did my eye exam. Regarding the staff, they were helpful and nice, specially Mrs. Love. Now, lets not be stupid and give an OK review of this place just b/c you don't like the customers. After all keep in mind we all have the good, the bad and the ugly. Lets be fair to the clinic and its staff. They are good people and give great service regardless of where the clinic is located.

Went with my sister to her eye appointment because she really needed glasses because her eyes are constantly strained and needed a new prescription. The receptionist Kim is so rude and unprofessional. They had us waiting for a whole hour from our appointment time because the technician was running late. But they didn't even communicate with us and let us know, and when I asked the receptionist why weren't we notified she just said they didn't know, despite the fact that it's been an hour. We just walked out and left without even being seen. She had no empathy or emotion. Worst customer service I've ever experienced in an eye glasses place. We wasted our time and money getting down there. Smh

Currently sitting in ABC now front staff is fantastic. Management however appears untrained and easily flustered, we've been here two+ hours and witnessed a customer cancel their appointment while the manager was on a smoke break, she also used said cigarette hand to treat my wife. She seemed nice when she made excuses but i believe she could benefit from further training on how to use the equipment and handling customers.

The worst possible customer service, beyond unprofessional staff, and literally NO doctor on site!! I paid for an in-person glasses and contacts appointment to literally be put in a room with a random doctor ON VIDEO CALL!! What the heck? Second, they are so ridiculously slow. The tech was late to work the morning of my appointment which meant I had to wait 1+ hour after my scheduled appointment time just to be seen. It has been 2 weeks and they STILL don't have my trial pair of contacts. Don't bother asking them when something will arrive because they'll just say "I don't know" and hang up. I just want my contact prescription so I can take it and order from a real eye doctor. My eyes are in so much strain from not having updates contacts and this place is taking it's slow time doing it's job. Ugh. I wish I listened to the reviews. Real eye doctors are more expensive but it's for a reason. Lesson learned.

My appointment today was scheduled for 11:40. I arrived and checked in at 11:30 am, and they sent me back to wait in the waiting section. I sat there an entire hour. During that time one of the front desk receptionists was using slurs in front of my 8-year-old daughter ( it was her eye exam) while walking through the waiting room. I was acknowledged once 30 minutes into waiting by the tech who told me he would "be right with us". I walked out after sitting for exactly an hour because this company or branch in particular does not value our time as a customer. I refuse to give them my money and will not be coming back. I would not reccomend this location to anyone.