Warby Parker The Shops at Blackstone Valley

Purchasing: Great shopping experience and customer service. The frames are modern and stylish, and the prices are unbeatable at a brick & mortar retailer. Taking Delivery: Underwhelming experience. My first pair from Warby Parker. The frame was warped out the box. The fit was visibly crooked. The employees made several attempts to fix the frame but were getting annoyed or frustrated they couldn't fix it. Apparently I was the one to blame in the end for not settling for "good enough." The glasses were delivered dirty. The frame still didn't sit comfortably on my face. Went back a third time and had a wonderful experience with Andrew who made things perfect. Warby wins five stars because of the purchase experience and Andrew fixing the loose ends in the end.

I've tried Warby Parker at home but never purchased. The online experience is good, but I do better with more variety and don't want to spend weeks picking out glasses. I tried out a local store and bought 2 pairs. These were far more cost effective than frames at my eye doctors office. The selection is good. The store is staffed well, but was busy the day of my visit. It was difficult to talk to a staff as they were with multiple other customers when I arrived. Once the store died down a bit, it was much easier to understand how to proceed once frames were picked out. Staff were helpful and cheerful. My insurance is not carried - which I knew going in. I have a flexible spending account but no card - awaiting approval for reimbursement currently, but the process so far is easy - I had an email before I even left the store.

After years of shopping for glasses online, we decided to check out Warby Parker this year. My daughter and I had a great experience in the store. Associates were all friendly, knowledgeable about the products, and made sure we understood our insurance coverage so we got the best price today. This will be my first time with progressive lenses and I had a lot of questions. The staff member helping us answered all of my questions and shared additional information to help me make the best decisions about my purchase. I would highly recommend visiting this store!

I'm so disappointed to write this review today. I had purchased my glasses at this location a few months ago and our experience was good. Today, they had to be readjusted so I went in. I go into the store, stand in the line by the main desk and the employee is having a personal conversation. Which is fine. I understand your friend is visiting you at work. I was not acknowledged at all by the employee. The friend says to the employee "hey if you want to help this customer it's fine". The employee says "no my iPad doesn't work, he will have to help her". Great- but no one says that to me. I keep waiting and then finally said "is there anyone who can help me" she says "yes he will". Now this employee number two looks unhappy and has no interest in helping anyone. I keep waiting. Then a father with a kid walks in and employee number 3 JUMPS to go offer her help to him. Meanwhile I'm now 15 minutes into my wait without any help or acknowledgment of my existence. So I go to this woman and said can you help me if you're free. She rudely says she's helping a customer. She wasn't. Then eventually she must have felt bad because she came over and took my name down. Finally, employee number 4 comes over to help. I felt bad for him because by this point I was ready to explode and he took it in stride. All to say - some guests have to wait for 4 employees to ignore them while others come in and get greeted immediately? Come on. Learn basics of hospitality from the employees at Lululemon next door if you want to continue to be in the people business. I will not return or recommend.

Dr. Tran was great! She took me right at my appointment time and answered any questions I had. I felt as though she took her time with my eye exam to ensure that I was getting the best prescription. I also did a contact fitting and she made a good recommendation for a new contact to try! The staff on the floor were great as well. They have so many options to choose from and everyone was very helpful when I asked for options on which frames worked best for me. I would absolutely recommend both Dr. Tran and the rest of the staff here!

I had a great experience at Warby Parker getting both prescription sunglasses and eyeglasses. The store was very clean and the staff were incredibly friendly, especially Dakota and Chris. They were helpful, patient, and made the whole process smooth. I was in and out in about 40 minutes, which was perfect. I never felt rushed, but everything moved efficiently. Highly recommend!

The staff was really knowledgable and friendly. I also had an eye exam here that was one of the most thorough I've ever experienced. From exam to purchasing 2 pairs of glasses, I was out in under 40 min. They even submitted claims to my insurance co on my behalf. I loved the efficiency!

If you have eye-glasses shopping anxiety, this Warby Parker is the place for you. Low pressure, inexpensive, tons of options, and really helpful and friendly folks won't sell you - they'll guide you to your new frames and lenses. 10/10 would recommend. P.S. Dina is fantastic.