Wolf Gary OD

I hate to write a review like this, but after giving them 3 times to fix the problem it never got better. I picked up my new glasses and when I got home I noticed there was a scratch already on the lense. I called and they were nice and said they ordered new ones for me. When they came in I went back to get the lenses swapped, noticed there was a huge mark which ended up being a mess up in the reflection coating I paid extra for (which they never noticed). Called back again, they said they would order new ones, went to pick up my new lenses, for the third time. The lady was extremely rude and said I must have good eyes because she didn't see it. Just got home and noticed she now scratched my frames...I honestly don't even have the patience to call back and say something because I feel like I shouldn't have to go back 4 times to make sure I get what I paid for. Not to mention it cost $377 dollars with insurance. Never going back, the doctor is extremely nice and most of the staff are too. Just sad they have someone rude working directly with the customers and making me feel annoying to keep asking for lenses that aren't messed up. 4 trips later, and my glasses are still messed up. Sorry not sorry.

Great and friendly staff. Dr. Gary Wolf is always pleasant and knows his stuff. This place is amazingly prepared to keep all patients safe. They have it down pact with covid-19 preparations even down to sterilizing the pens. I can't sing their praises enough I wish all doctor offices were this prepared and friendly. :)

I'm only giving this office three stars because though the doctor himself is very nice and there are a few nice staff members, I encountered a VERY rude one today. I called to find out if my glasses were in. I had ordered them back in December of 2016 and the woman who handles that was extremely rude, telling me that they had called and no one answered. She continued to talk over me when I tried to explain that I did not receive any voicemails or phone calls from their office. I am a stay-at-home mom and I'm around all the time. People like her make me, and others, not want to go to office's like that. If you work with the public, you should know how to talk to customers.

I've Been with Dr. Wolf 30 years. Always sees me immediately if there is anything going on. Awesome guy I will miss him when he retires permanently. P.S. he doesn't make the glasses and I believe he just works there again He is A great Optomitrist.

If I could give them a no star rating I would this place is ridiculous my children were on they're waiting list for over 4 months and they're appointment was coming up finally in a week then they had the audacity to call and say sorry but he decided to stop taking a certain insurance which was suppose to I guess be on the 26th but she goes oops sorry it stops today. This place is absolutely absurd and now they are gonna have to wait even longer and I have to start all over again I suggest going somewhere else before " Dr. Wolf" decides well I don't want to take this insurance anymore and you go through same thing absolutely ridiculous not a way to run any business!!!!!!!!!

Three children ages 5, 8, and 14. Denied a vital tool such as eye glasses in this practice. All because they did not have their exams there. So as a result are not allowed to purchase eye ware. They accept the insurance, but secretary says no cause they did not have there exams there. The lame excuse was, they did not want to be liable for an incorrect prescription? If they did not write it, they have nothing to worry about. I dont recommend business like this to anyone. I will call the state department, also health and human services tomorrow and find out if this is legal. Three of the children are little girls, two of whome are siblings, and the 14 year old a boy. The little girls have been adopted by my wife and myself, the young boy is not.

Avoid this place at all costs. Unprofessional and extremely sketchy. They scammed me by saying I was having a routine exam, and then charged me some fee for a topography scan? Not once did they ever say that would not be part of a routine exam, and be an extra fee. Just did it without asking. The place doesn't even seem like a doctor's office, more like your grandmother's outdated basement. They also have COVID protocols in place (they say), but the whole main entrance area was full of people close together.

I have gone to Gary Wolf for a long time. But after going home in tears, twice, I found a new doctor in Palmer. His name is Dr. Velazquez. He deserves 5 stars. Next week I have My first eye cataract surgery with Dr. Velazquez in West Springfield