Kadrmas Eye Care New England - Eddie F. Kadrmas, MD, PhD

I went to this eye center simple because it was in town and they took my ins. Somehow, I still had to pay a fee. The office was completely empty, yet my appt started late. The receptionist was on her cell / phone the entire time I was in the office waiting, clearly attending to personal matters. I didn't request a specific Dr, but I didn't realize this huge office was only open ONE day a week, and unable to assist otherwise, even though they have 3 locations. I asked for samples at the appt as I had no contacts and wanted to try new lenses before making the expensive purchase, and they didn't have any samples to give... I was shocked. The doctor stated she had "never heard of my brand of contacts" and then finally I was given 1 sample for each eye of the Oasys biweekly... even though I have worn daily contacts for many years... She also prescribed me that brand which runs the most expensive. The whole experience, including a follow up below, was like I was causing a problem, even though this is a business and I am a paying customer. I not only would never refer here, but I will specifically tell people not to go here. My exam was in November. The doctor specifically said if I need another script to call... This provider made the decision to give me a script of their choosing that stated 2 week contacts... even though I've never worn this brand or bi-weekly. Follow up: I kindly made a call last week for a daily script as the bi-weekly's have not worked out. When you call this business, no one likes to share their name (accountability I assume.) Last Friday I spoke to Melissa, who acted like it was an ordeal to ask Dr. Sousa for a daily script, even though the script is literally electronic. My request was quite simple, and the doctor could have given me the script the day of my appt, but instead told me to call if needed (which I know will never do again.) Melissa rudely "reminded" me "your appt was in Nov" as if that had anything to do with it. Just like any other doctor, I should be able to contact at anytime after paying for your services. Melissa said I had to wait 6 days until Dr. Sousa was in the Wareham location next Thursday, that she couldn't help from Plymouth. 11:30 on the following Thursday (today), I call and speak to another staff member with a terrible attitude, Rosie. Again, these people act like they are volunteering. Told me doctor is out all week and office is closed, and that they can not help. I ask for manager, get put on hold so long I hang up, they're screening my call at this point. I then get a third staff member, who refuses to tell me her name even though she's answering a business line, Connie. I'm on hold again, and guess what... shocker! Someone else CAN change the frequency / brand on my contact script! But, it's 2026 and they can't email me the online generated copy. I have to wait until Monday morning to go pick it up. If Melissa got off her cell phone and helped, I am certain the practice could have gotten me a script a week ago. If they were closed, she should have called me back upon opening today. I knew I wouldn't hear from her. I wasn't asking to change anything on the prescription but the *TYPE AND FREQUENCY* of the contacts that this doctor I've seen ONCE selected for me based on the SINGLE sample she had in the office. Melissa, Rosie, Connie - Do better. I work in healthcare, and there are things that can be done with MINIMAL effort to help (paying) patients. I was incredibly kind and detailed in my first call, and did not deserve attitude from any of these staff members over a simple script change. I will get what I need before my prediction expires and never return here. The call ended with Rosie or Melissa not sure who at that point telling me I was lucky they did me a favor... as if they weren't at work getting paid!

He's treat my Eyes since 2011. I have Iritis, he did a lens replacement in my left eye, he did a great job. Very happy going here. I was recommended to through my former Eye Doctor, Dr Bodrie because I needed a lens replacement which DR Bodrie is not that type of Eye doctor, he does eye exams and proscribes eye Glasses.

Very poor bed side manner, explanations and communication. Had an assistant call to say I have glaucoma with no suggestion of treatment or follow up.

U r fired!!!!!!