Eyes on Worcester

I am very grateful for Eyes on Worcester! I have a recurring eye condition that needs immediate diagnosis and treatment. Every time I've called them, I have been able to see the doctor the same day. Not only that, the staff is always polite and efficient, the wait times are reasonable, and all the necessary equipment is in great shape. The doctors themselves are excellent - caring, professional and knowledgeable.

The clinic looks efficient from outside but the overall environment feels impersonal and uninviting, lacking the warmth and reassurance one hopes for in a healthcare setting. Unfortunately, the experience leaves little sense of comfort or trust, making a return visit unlikely.

I'd honestly give this place a zero if i could . Came in as a new patient my appointment was scheduled for 2pm ,checked in and took a seat 30 minutes go by and i notice that no one has called me in yet so I have to go to the front desk to ask them when I'll be called in . You'd think it would be common sense to be courteous and inform a patient that the doctor or office in general is running behind upon arrive but nope even when i went to the desk i wasn't informed anything she just told me i was next to be called , I'm finally called in around 2:35 and the women does a few checks and ask some questions then tells me the doctor will be in AGAIN STILL NO COMMUNICATION ON DOCTOR RUNNING BEHIND . I sit in the room until 3:10 and STILL NO DOCTOR , NO COMMUNICATION , NO APOLOGY .....NOTHING . So i walk out . They do not communicate at this office , lack professionalism and just common courtesy And just poor attitudes like they don't want to even be there themselves . The way the treat patients you'd think they were providing a free service . I wouldn't even trust them to perform anytime of procedure on me any so definitely a blessing in disguise . DO NOT GO UNLESS YOU DONT VALUE YOUR TIME Post after their response : LIES LIES AND MORE LIES The only communication I had with the front desk upon arrival was asking for my name to check in , no one told me i was an hour late which would be common communication skills if i was in fact late . And if i was "late" why did i not recieve a PHONE CALL to inform me i was late ? Another example of poor communication and customer service . After asking for my name she followed with having me sign a hippa form and then i handed her my drivers license to be scanned . So no I was not told that i was "late" , i was not told that i was "being seen at 2:30 instead". If i was told i was an hour late and being seen at 2:30 why would i go up to the desk at 2:30 to ask for how much longer till im taken in ? You can see from other reviews that this place is a joke. Don't lie on a patient to cover up poor customer service and common etiquette it's distasteful.

Staff is kind and knowledgeable and doctors are great, but the facility itself seems neglected. The waiting room has been filthy during each of my visits. It makes me question the cleanliness of the rest of the facility.

I've been coming here for 5 years so far, so 5 annual visits approximately. Every eye doc I've seen as well as admin and eyeglasses staff have been awesome. Especially the doctor I saw last week - I don't remember her name! I see no reason to not come back forever lol! Highly recommend :)

Went for a eye exam on October never told me I need it a referral from my doctor they could not get a hold of my doctor but they never contacted me for the referral at all and than send me a bill on February didn't contact me for the referral but contacted me for the bill I call to speak with someone name Melissa I believe could not help me super rude will definitely not be going back or my kids worst experience over not communication with the patients the only communication was the bill they send me by mail .

FYI you can't even look at their glasses unless you have an appointment. Maybe I'm just spoiled by the convenience of LensCrafters but the tone of you just wasted your time coming over here was off putting to me. I just wanted to look at glasses for my son (since we already had a current prescription). I had seen the positive reviews and heard that they had reasonable prices. They wouldn't even let us take a look at their glasses or anything just saying that we needed to make an appointment. They should be more clear about that on their website, and I would have made an appointment. Also you can't make the appointment online; you have to do it over the phone.

Staff is kind Appointment was easy to make, in and out with no more than 15min total idle waiting Looking forward to pickining up cool new lenses Nicole is cool