Warby Parker Woodward Ave.

I had a mixed experience at Warby Parker downtown. My first two visits were great! The staff was incredibly helpful, patient, and supportive while I selected my frames. I really appreciated the time and care they took during that process. However, when I returned to pick up my glasses, the frame was noticeably loose (and still is). It did not fit the same way as the sample/dummy frame I initially tried on. The staff explained there can be slight differences and attempted to adjust it, but unfortunately they weren't able to achieve the same fit. I especially want to call out an interaction with one representative, Denetria, which was disappointing. When I expressed that I didn't fully understand the explanation and was concerned about the fit, she responded with, "Looks like it's going off the top of your head," in a tone that felt dismissive. She also made uncomfortable facial expressions and told me it would be better if someone else handled my inquiry. That interaction did not feel professional or customer-focused, and it left me uncomfortable. This is not the level of service I expected, especially after such positive initial visits. I'm hoping the store can take this feedback constructively and ensure that concerns are handled with empathy and respect going forward.

AMAZING service! Obi (spelling may be wrong) was so helpful and welcoming in assisting me today. All the options in store were soso cute and I ended up buying 2 pair because the prices were so doable! Felt too good to be true- trendy cute amazing variety of styles AND budget friendly AND awesome service = new forever customer!

Amazing service and amazing location. I have been to Warby Parker in several states and internationally and this is the best one I've been to by far. Everyone here was knowledgeable, friendly, attentive, and easy to talk to. They took the time to get to know me. Adjusted my current frames and helped me pick out new styles I was interested in and stuff outside of my comfort zone that looked amazingggg. And when they realized my current prescription was expired, the optometrist fit me in for a new exam within the hour. 10/10 experience.

I bought my glasses from here 4 years old and it was time to update my prescription because I was having issues out of one eye driving especially at night. For whatever reason, I took my frames to Sam's Club because I thought it would be cheaper for the lens replacement. They bent my frame and blamed it on thickness of my lens, the lens were distorted, and had fine line webs in both lens twice. I went over a month with only my contacts to drive which gave me anxiety driving at night because my contacts prescription wouldn't be as strong as my glasses. Finally gave up and brought my frames back to Warby. To my surprise, it was cheaper to get the lens replaced. I picked up my glasses yesterday and at the end of the day, I had so much anxiety prepared for their to be something wrong. No.. everything was perfect. It felt just like my old prescription with a minor improvement. Plus they restored my frames . I could cry right now. If these opticals gaslighting you and blame everything on your strong prescription, go somewhere else.

Deitrick was amazing. I believe I mispelled his name; however, he is by far the most efficient customer service person I have ever encountered. I was already a fan of WP, as I have purchased eyewear for more than a decade. This experience has definitely transitioned into a lifelong consumer. Thank you!

Had one of the best experiences at Warby Parker. My optometrist Dr Srour was amazingly knowledgeable in answering all of my questions. Justin was very kind, friendly, patient, informative and extremely accommodating!! Loved them all. They now have a forever customer in me! Absolutely love my new selection of frames!!

Excellent customer service at this location! Parking can be a bit tricky, but you should be able to find street parking. I have a high prescription and they were able to exchange my order for even thinner 1.74 ultra high-index lens. The frames are very stylish and I like that they have different widths (narrow, medium, and wide) available!

I went to the store on Woodward in downtown Detroit. The staff immediately welcomed me warmly. They offered to help me find frames and stayed with me until I did. They listened to my concerns and found frames for me that I absolutely love. It was also easy and fast.