LensCrafters

Wonderful experience. Same day appointment was available. Eye exam. Secretary of State paperwork filled out. Very polite, helpful staff. The eye doctor was very informative. I appreciate the extra time he took to explain to me in detail and help me fully understand what exactly my eye issues were. Great pricing on there glasses too. Will definitely recommend to friends and family!

Maryan did a great job!! She is very nice and personable. Great service here, my man and I love this LensCrafters!! 10/10 would recommend.

I had an amazing experience during my visit with Maria, the Store Manager at LensCrafters in the Somerset location. She took her time with me from start to finish and made sure I fully understood all my options. Maria was kind, patient, and incredibly knowledgeable--her expertise truly showed. She made me feel comfortable and confident throughout the entire process, and I left knowing I was in the right hands. Highly recommend seeing her!

In my opinion: This location has a great selection of eyewear, but my most recent experience was extremely frustrating. I came in for an eye exam and ordered both glasses and sunglasses. The exam itself was fine, but the ordering process turned into a long ordeal. Staff repeatedly pushed EyeMed insurance (which is affiliated with LensCrafters) and insisted it would be the best option, even before confirming my actual insurance. After about 30 minutes of comparisons, we discovered my real insurance was nearly $1,000 cheaper than what they were recommending. From there the experience went downhill. My order was entered incorrectly, the "promise dates" for pickup kept changing, and when I returned after receiving a pickup text, the store only had one pair ready -- and it had the wrong lenses installed due to an ordering mistake. I'm now still waiting for the corrected pair with no update despite being told "we will reach out to you tomorrow with an update" (it has been 3 additional days). I intentionally ordered early for an upcoming trip, but the delays and errors have made the whole process stressful. After several years as a customer, this experience has unfortunately made me lose confidence in this location.

Maryan was extremely helpful and amazing during our multiple visits over the years. Dr. Song and Maryan are both very professional. We only come here because of them!! Best service ever!!!!!!

I had such a wonderful experience working with Maria! She was the sweetest and made the whole process so easy for me. She took the time to walk me through everything that's included in the protection plan (which was new to me), and explained everything in such a patient and clear way. Her kindness and professionalism really stood out. She had the best customer service and made me feel completely taken care of. Thank you Maria for going above and beyond!

Maria was awesome! She was really honest about how glasses looked on me & just a delight to talk to! Also shoutout Kelly! She was very helpful as well! Lovely people to work with! Thank all you lady's so much!

Quick, efficient, and very walk-in friendly. They helped me without any hesitation, even though my lenses and frames were purchased elsewhere. Everyone was kind and professional, particularly Joe, and I was done in about 30 minutes. Highly recommend!