Rochester Family Eye Clinic

I purchased some glasses there a couple weeks ago and the rx seemed off. I took them into get them checked out to find out my rx was "changed" from -3.75 to -2.75 in my left eye. I was told I needed to talk to my Dr and asked why it was changed. So I drive to the other side of town by the mall. I ask my Dr why my rx got better. Turns out Rochester family eye entered in my prescription wrong. I wasted my entire lunch driving back and forth because of this. On top of that I have to wait another 2 weeks to get them back with the correct rx. I have gotten multiple glasses there with no problems. Extremely disappointed this time around.

The Doctors here are all kind and super knowledgeable and will take the time to walk you through anything you're nervous about. If you're like me and get a bit apprehensive about doctor's offices and especially anything involving your eyes, this is the place to go. The staff is very eager to help and they really do their best to keep the prices down. I can't recommend this office enough- they will treat you very well.

Professional, friendly, and knowledgeable staff. Available appointments at convenient times and contact lens orders arrive quickly.

Rochester Family Eye Clinic gets my highest recommendation. Front desk staff and doctors are professional and caring.

Kelly was amazing to work with. I had never been to Rochester Family Eye Clinic before today. I dropped into the office extremely discouraged because I thought my new frames (that I had purchased elsewhere) were not going to fit right no matter what because they were so wonky. Kelly took a look at the frames, reassured me that she could adjust them without any issues, and she did just that! Not only did she adjust them perfectly, but she also told me that I can stop by any time and she will adjust them for me for free. I work long shifts in healthcare and these glasses and their fit will make or break those shifts for me. Kelly, your work does not go unnoticed! Thanks so much.

Everyone at RFEC is wonderful from the front desk to the providers. We were immediately welcomed and checked in. It's so nice to have staff engage with customers. After my daughter's visit, her provider came out to the lobby to share an update with me, answer my questions, and share the contact ordering discount. It was a great experience.

Always great customer service, both eye doctor and optical shop. I've grown to trust this place. Not buying my next glasses elsewhere.

Attention to detail and much more! Both my husband and I had a very thorough eye exams and great professionalism from the doctors. By the time we got to picking and choosing our eyeglasses, we were met with even more professionalism. All the employees in the eyewear department went above and beyond to meet the needs we didn't even know we had. I will continue to work with this clinic and eye wear department in the future. Special thanks to Michelle who helped to select classes I would never have chosen for myself or for my husband. Everyone was incredibly helpful throughout the entire clinic. We will continue to do business there now and in the future.