LensCrafters

The service was excellent. The staff took their time and showed me eyeglasses in a variety of price ranges. In the end I selected a beautiful pair of glasses and the gentleman that helped me even fixed the pair I was wearing. Thanks LensCrafters!

Justin has astounding customer service that I wish could be taught but it just seems to come naturally. He was extremely helpful & what was most enjoyable was that he wasn't one of those associates that hounds/hover about jonesing for a sale. He truly seemed invested in helping me as a person not just another customer. Just from this experience I will frequent any location he is running & if he isn't running the Barnes Crossing Mall of Tupelo MS then he definitely should be!

I bought my first pair of Meta Ray-Bans in early September 2025. Shortly after, I heard the news that the second generation (Gen 2) had been released. Since it had been almost two weeks, I called LensCrafters to ask if I could exchange my Gen 1 for the new Gen 2 model. They agreed and scheduled an in-store exchange for that Saturday. Before leaving for the store, I called again to confirm the exchange, and they reassured me it would be possible. I traveled to the store with my cousin. When we arrived, an employee was busy with another customer, so we waited. Eventually, the manager, a Black woman, asked if we needed help. I explained that I was there to exchange my Gen 1 glasses for the Gen 2 model. She refused. When I asked why, she just kept shrugging her shoulders. I left the store and called LensCrafters customer support. They confirmed that I was eligible for an exchange. After I explained that the store manager had refused, the support agent suggested I return the glasses for a refund and then order the Gen 2 model. I went back into the store to process the return. The manager then told me that once I returned the glasses, I would not be allowed to repurchase the same model. I was confused because the Gen 2 is a different product; it's not the same glasses. I do not recommend going to this store. The experience was very poor. After getting my refund, I went online and purchased the Gen 2 version from LensCrafters' website without any issue--a stark contrast to the bad experience in the store. They made me waste gas and travel to the store for nothing despite called them twice for clarification! I do not recommend this location. Go elsewhere.

Justin at LensCrafters is absolutely amazing! My mother broke her glasses beyond repair and had the most awkward shaped lenses yet he found a pair of frames that he was able to mold to fit her lenses almost perfectly so that she had a temporary fix until she can get a new set later on! Thank you thank you thank you Justin!

I went to Lens Crafters today in a last hope that someone in Tupelo would help me fix my glasses. It's a long story but the short of it is Justin at the Tupelo location went out of his way to help me and I just can't thank him enough! Justin is the epitome of actual real customer service! Justin thank you so very much!

I got safety glasses thru my work less than two months ago. I put them on this past Monday and couldn't see clearly thru them. I tried to have the anti reflective coating fixed on them. I was told that it was because of the metal dust from my work that was on them when I cleaned them that messed up the lenses. I am a lead over a machine shop and don't machine anymore. So the next response that I got was the company that I work for has a really good program and for me just to tell them that they broke. I guess my employer just needs to pay more money for their poor quality. My glasses haven't been cleaned with anything but a lens cloth. So their reflective coating only needs to last long enough to get past their 30 day warranty. Shop anywhere for glasses but LensCrafters in the mall.

It's always a pleasure to come to see Mr.Randy highly recommended

BEWARE Be prepared to be lied to and mistreated. Store had me wait over 2 months for a product they promised would be ready in 10 business days. I was polite and patient and followed up often even as the promise date got pushed out over and over. My order timed out after 60 days and then couldn't be tracked. Turns out they never made my glasses to begin with. Probably promised a product they could never deliver on. They offered a resolution for the inconvenience that I was happy with and then decided when I came in to order the glasses to rescind the offered resolution which violates Mississippi state consumer protection laws. They will waste your time and not care that they have done that. Now they are lying to corporate and saying that I got my frames back. A complete lie as they are still at the store because they tried to give them back to me scratched. I thought these were good people but I guess I was wrong. They now have a filed complaint with the state of Mississippi.