Sam's Club Optical Center

Don't expect a high level of competence from the staff. I spent two hours of her trying to figure out my insurance. When she did, she quoted me a price, and that price was great! So much so that she convinced me to get a second pair for 50% off (that day only of course). Turns out, my insurance didn't cover any of what she "got pre-approved". I got a bill several months later for about the amount I already paid. When I went in to ask them about it they didn't seem that concerned about the bait-and-switch. In fact, they said "this has been happening for the past 6 months".

Law is amazing knowledgeable and the best at customer service ar Sams Optical in Gladstone. They will answer your questions and also clean your glasses. The prices are great!

Law does an amazing job at the Optical Center. She's smart, kind, and fast. She is great with children as well.

I have to say the staff were very nice and helpful. Also very funny and knowledgeable about any questions I could think of. Dr. Bonnie was so witty and charming she made me feel so comfortable with my eye exams and took the time to make sure I had all the necessary information. Law and Mona were also two very lovely people who helped me out today. Definitely started my Monday on a high note with amazing customer service and care!!!

Ty Law and Katie for helping a damsel in distress. See again. You guys are awesome! Thank you so much for helping me

They helped me repair my glasses. They did a great job!

OPTOMETRIST IS AWESOME! Staff not so much. One of the best eye exams I've gotten. Very informative. However the staff leaves a lot to be desired. I had to tell the lady checking me in 4 times that I was a new patient to their office. She spent aprx 10 minutes trying to find me in the system and trying to find my non-existent file. All while I got to stare at her midriff because she was wearing a crop top under her white jacket. The gentleman that tried to assist, had a little bit of an attitude when I asked him not to scratch my glasses when he needed them for something. I also saw no hand sanitation from anyone when handing my personal processions. I work in the medical field and that was alarming. There was zero explanation to me regarding what was happening with the pre-screening. Just "put your chin there". I've no idea what I was tested for. The one test I wanted to have was an OCT which was recommended at my last exam. The staff could not get it to work. The Dr. figured it out and apparently the machine was not being shut off properly at night. When I was checked out there was a second lady that appeared very, very unhappy. She was very vocal about the fact that she was called off lunch to assist the remaining two staffers that were bumbleing around the office trying to help the onslaught of customers waiting for assistance. Like I said the exam was great but I feel sorry for the Dr. Shubert that she has to deal with all of that.I will go back for the Dr. Shubert, but nothing else.

Good team members to help me fix my glasses and help me pick