UMKC Department of Ophthalmology / Eye Foundation of Kansas City - Sabates Eye Centers

I am updating the review I wrote below. Everyone, I mean everyone, I have spoken to on the phone at this clinic has been either rude or stupid, no exaggeration. I am so glad I cancelled my appointment because if the poor quality of service extends to the medical staff, then I would be in big trouble having them perform surgery on my eyes. I am a new patient and just called to set up an eye exam. The person scheduling the exam was unprofessional, singing and talking to herself during the appointment making process and making it unduly long and tedious. When I asked for an estimate of how long after the exam I would expect to wait for the acutal surgery, she couldn't answer the question, put me on hold, and called the surgery scheduler who wouldn't give her an answer. This is a simple and reasonable question. I needed to know if I might have to wait one month, two months, one year? I called the surgery scheduler directly to ask for a ballpark estimate of how long I should expect to wait. She responded that she could not tell me exactly how long. I did not ask for exactly how long! She then got testy and defensive when I asked for clarity. She said she could not give me a ballpark estimate but that it could take from one to three months. That is the simple ballpark estimate I was asking for! I am astonished at these poor communication skills and lack of professionalism in a healthcare employee. This does not build confidence in patients, which is part of her job on the front lines of the opthamalogy department. I now understand the frustration of the other 1 star reviewers on this site. I am sure their reviews are highly warranted..

Apologize for any bad reviews. Really high quality effective work.

My appointment is scheduled at 1030. Hope it dosnt start 2 1/2 hours later like in the comments

Clean, friendly, bright.