Bennett Eyecare Midwest

I moved to Liberty and was looking for a new eye Dr. The Dr. Was great, but when I came out of my annual appointment I was faced with a large bill even though my insurance covers 100% of the annual exam and up to $150 for lenses. AFTER getting the exam and being charged I was notified they actually don't accept my insurance, yet they told me on the phone and at the front desk they did. They acted like it was my fault and they had no empathy in telling me it was my responsibility to pay 100%. The receptionist said, "we will use this to coach our staff." Im glad the coaching will help me with the bill. After looking this up I found they are legally required to let a patient know if they don't accept insurance and what costs will be prior to treatment. I'll be working with the Missouri Department of Insurance to find out how to address this issue. They continue to send me bills and say I'm past due like they did nothing wrong. Very dissapointed in this place.

The doctor and his tech provided excellent care. Dr. T. is a wonderful optometrist and I highly recommend him. However, I found the front desk staff to be generally unprofessional and at times discourteous, with the exception of one individual who was helpful and friendly. Specifically, Avery's behavior was unacceptable and did not meet professional standards. She didn't even look at me when I asked a question and was curt in her reply. Finally, a friendly and helpful lady took over and seemed almost apologetic for Avery's behavior. I hold my eye doctor in high regard but am contemplating changing providers due to my experiences with the front desk staff. This was not my first experience with rudeness from the front desk at Bennett Eyecare.

I took a half day off work for an appointment, only to find out it had been dropped without any notice. They claimed they sent me a text confirmation, but I never received it--it's nowhere in my phone. How can I reply to a confirmation request I never got? They couldn't get me in at the same time or even the same day. This isn't the first problem we've had--both my husband and daughter have had their prescriptions done wrong here, sometimes more than once, which meant multiple trips back before finally ending up with a pair of glasses that was usable (if still not quite right). After enough frustration, we just gave up. Very disappointing service and unreliable.

My family has gone to the Liberty location for several years. We recently had an insurance change which affected our coverage. The billing team and especially Cindy was very diligent in regard to working through it and working with me to get through all of the issues without a lapse in care. More companies need to treat their customers like this.

I just picked up glasses I ordered 3 weeks ago. When I ordered them I was charged for progressive lenses. After reviewing my insurance I found that I was covered 100% on standard progressive lenses. Upon asking the lady working today, Sheila, about the discrepancy she (not very nicely) said in the past I had upgraded my lenses so they automatically did it again. I don't agree with doing that without it being discussed with me. What if I was having money issues and couldn't afford to upgrade my lenses this time. My other concern is with how Sheila handled the conversation. No empathy at all. Did not own up to the mistake. To top it all off she didn't even take the time to fit my new glasses to my face. She did clean them up nicely enough but they are already slipping down my face so I will have to go back. I have been going to this office for probably 10 years. I will see the doctor again but not sure if I will purchase my next pair of glasses there.

We were referred here because of how amazing Dr Fritz is with kiddos. That still holds true. After bringing our toddler to him, we loved him so much we transferred our entire family to him. However, it's became something we dread. Although once you get back to Dr. Fritz everything is amazing, even the people that take you back prior to the Dr are amazing....but the front desk.....wow. I've never dreaded such interaction. You are treated like a complete bother. They are rude, argumentative and make you really feel like you are putting them out. Because of this, we are very sadly leaving our beloved doctor. I see I am not the first person based on the reviews to have this feeling and I truly hope that these reviews get to the doctors to see why people are unhappy because it definitely isn't to do with the care they provide.

I want to give a shout out to Adriane who gave me my eye tests. I felt so comfortable. She was efficient and precise. She was very personable. I was sort of disappointed when all the tests were done. When the doctor came in to take a look I knew she had everything she needed for a thorough exam. I want to thank Adriane and the whole team. I felt like my eye health was in the hands of experts.

I ordered no lines bifocal. Picked up glasses and had lines. I immediately told the girl and she looked over the paperwork. Told me the girl that took the order was the lead person and wasn't there right now and had to ask her. It doesn't matter if she ask her or not. I didn't want lines.