LensCrafters

I loved working with Jonathan! Despite how many issues I had with my eyesight, he never made me feel like I was an inconvenience or anything like that! I came in today with my sister and she couldn't stop talking about how funny and cheery he was. Even though I ended up having to go see a specialist for my eyes, I really appreciate Jonathan's commitment to making sure I was taken care of these last couple months. Would Highly recommend him. Even if its out of his control, they will make sure your taken care of. Thanks Lenscrafters!

I am having a horrible experience trying to get glasses with them. I went in the beginning of January for the eye exam and ordered glasses. They said they would call when they came in. I never received a call so I finally called and they were sitting there. I went in and tried them on and couldn't see anything. I kept telling them I couldn't see and was told repeatedly "it takes a while to get used to a new prescription". After finally convincing them something was wrong, they figured out they had measured my eyes wrong and the progressive line was at the very top Of the lenses (which doesn't even make sense). This was on a Tuesday and I let them know that my current glasses are broke and I cannot wear contacts so we were really in a time crunch here because I am going on vacation and need to be able to see. The manager at that time told me it would only take three days because they did not have to send the frames in, they just needed to wait for the lenses so the lenses would be in by Friday. Friday came and I called and they told me that they were not in yet they had not been in the ship in it so they would be in on Monday. I again expressed the importance of getting the glasses since this was their mess up and that they had told me they would be there Friday and now they were promising Monday. I just now called, on Monday, and now they are telling me that they will not be in until the 30th because they have not even shipped. I asked why I was lied to on Friday and was told they had shipped and would be here Monday and the response was they were not sure. So I have been jerked around from the get-go. It was their mess up and now it will take almost a full month before I have a set of glasses to wear. I will never go there again after this.

What a horrible experience! My glasses broke the other day, so I went in to purchase identical frames to the ones I had before, and to ask an employee to install my old lenses into the new frames I was going to purchase (mind you the original pair of glasses was purchased from LensCrafters). The employee had no idea what he was doing! He scratched up my lenses severely, and warped the brand new frames I had just purchased. I reiterated multiple times to this employee that with these particular frames you cannot simply "pop in" the lenses, you need to access a screw on the side of the frames, to which he ignored my instructions and kept trying to force the lenses in, scratching my lenses and warping the frames in the process. I ended up just walking out and attempting to install my newly scratched lenses and warped frames at home myself due to his incompetence. I want a refund!

Great Experience with the staff. Came in with my friend and got an eye exam and she got a pair of glasses as well. David on the floor was phenomenal! Super knowledgeable. Only complaint I had was the doctor. The doctor seemed very nice and he may have been having a bad day, but we felt very rushed in our exam. Also, walking by the doctors office looked very messy and disorganized in the room. Maybe he is having a rough week but I think its important when you say "your a doctor's office" you keep a professional feel throughout the whole store. Otherwise wonderful visit.

The entire staff went out of their way to accommodate my order. It was a royal pain for them. They were awesome. I couldn't be happier.

They're wonderful! Very friendly and super helpful! Taisha fixed my glasses in a pinch and i'm very grateful

Jamie was so amazing she fixed my Kate Spade sunglasses in literally 5 minutes...a task I was not able to do on my own at home. She was so kind and so helpful. Thank you LensCrafters for your impeccable customer service! I actually sat there and chatted with the ladies for about 20 minutes, during which time Jamie reached over and cleaned my eyeglasses that were sitting on the counter. I honestly have never met a more welcoming team in a LensCrafters store EVER!!!!

Jamie at this location is fantastic. Helped me out was super knowledgeable and nice. I am thrilled with my experience here. Will absolutely be returning for any glasses/contacts needs based on my customer experience with the store and Jamie in particular. Telling all my vision impaired peeps about this spot!