Optic Gallery Water St

Overall, Optic Gallery on Water Street is a good place to procure a prescription and to get glasses. The staff is friendly, helpful and knowledgeable, they have a nice selection of frames, and their prices are on a par with other similar places. I'd have given them a 5, but unfortunately, whichever lab they use to produce their lenses has a very poor "transition" feature process. When I got my glasses and tried them out in bright sun, they performed poorly. The transition was uneven and caused stripes of brighter and darker shading across my lenses. I brought the glasses back three different times to be replaced, and the problem kept occurring. Ultimately, I asked for a refund for the cost of the feature, and to their credit, they quickly complied. In summary, I'd recommend this business if transition lenses are not a priority for you. If you are an outdoors-oriented person or play sports in bright sunlight, I recommend you do NOT use them, until or unless they resolve the issue with their lab.

The entire staff was fantastic. So happy to get my new prescription glasses and a great brand of contact lenses as well. They helped me walk me through it all and I am so happy with everything especially the kindness and professionalism.

The staff at this office are very warm and friendly when you walk in. As you go through the testing with the technician, they take their time with the process along with notating any concerns before you see the doctor. Dr. Hanh is fantastic, she's thorough, caring and listens to your concern. I had Jamie help me with my glass selection who was incredibly patient with my indecisiveness and the multiple frames I picked. It is worth the drive if you're looking for a great doctor and team.

Positive experiences everytime I'm here. Both my husband and I have gone here for eye exams and glasses. They've done a great job with everything from the exam to choosing our frames. Recently, I had an issue with an eyelid. Thankfully, I was able to be seen the same day and Dr. Hahn was thorough with her exam. They had everything I needed to help with healing in the office, and I appreciated the convenience of them having those products on hand.

Staff was helpful. The selection of glasses was great. Current styles. Dr Hahn was helpful and accurate in her assessment of my prescription. They are very efficient. The whole process did not take long. They were properly staffed and well trained.

I went here to see if I was a candidate for the Vizz eyedrops. The clinic is bright, clean and easy to find. The technician, Shannon, was fun and had a great sense of humor. Dr Hahn spent time explaining and gauging whether "the drops" would be a good fit. Very positive experience. I just found my new favorite eye care provider!

First appointment and I highly recommend this facility, it is very clean, everyone is very professional, courteous, friendly, the doctor listened to me and asked me what my goal was today in what I wanted and then explained the results and why I wasn't able to do contacts and what would the outcome be if I tried!I waited 5 minutes tops to see Dr Hahn did NOT feel rushed or feel like I was being pushed out the door I was given choices, and picking of frames there was so many to choose from and Kaylee she was amazing giving me her opinion in how they looked on me and explained what would be covered and what wasn't and asked me what it was I was looking for AND everything was transparent and wonderful! It was an amazing experience something you just don't get or see much of in the medical field now days! THANK YOU DR Hanh and Kaylee and the 2 young ladies at the front desk you all were simpley amazing! Everyone should know and you'll made my year! I will definitely go back and send my family there without a doubt!

So glad I came in without any knowledge of eye exams due to me not having issues with my eyes but as for my son, his school sent a letter saying his vision isn't great. I had no clue what to do and where to start. I called many places but this company was the earliest I could get my son in with my insurance. I am so grateful with the staff taking care of my boy with his exams and him picking out his glasses. He is autistic and they were genuinely patient with him throughout the whole screening. They made it easy and extremely fast that I would consider this company top notch! If my vision goes bad, I would definitely set an appointment here asap.