Cheshire Medical Center - Ophthalmology & Audiology

The Optical shop in my experience is great. They do very well with my 4 year old each time we go.. (sense she was like 1.5 years old or so) The place is clean and well kept and the employees are very kind and helpful. (Some more then others but ALL are respectuful and kind)

The receptionist is arrogant & rude in my opinion, and it's nearly impossible to get an appointment there. I did better going to the Brattleboro Hearing Center Hearing Center in Swanzey, NH where the receptionist is very nice and professional and the audiologist is superb.

Every step of the way, my visit to this Opthalmology clinic was a perfect health care experience. I called in the morning with an eye emergency, a tech quickly called me back to triage, and an appointment was set for that afternoon. I was seen on time (no waiting!), and the tech was very efficient and pleasant. Dr. Jaeger arrived the minute the tech finished the initial intake, and I wish all doctors were as gifted as he is at explaining what a patient needs to know in an encouraging, calm, friendly, and respectful way. The receptionist who checked me out was also great at explaining their process, and was delightful to talk to as well. In short, everyone I met here was incredibly kind. And since I was seeing them on a day when I was very worried about my vision, that kindness meant the world to me. Their technical skills and professionalism are outstanding, but they also provide a human connection when you most need it, so I highly recommend this clinic.

I had a not so great first time experience here and immediately did a Google review. I went in to pick up my sons glasses and not only did they apologize for my experience, they extended a significant discount to my balance. After seeing how they handled a customer service complaint and the quality of the glasses I will be back. The guy spent a good twenty minutes with my 9 year old explaining the importance of keeping them protected and clean. I ate my words on this review.

Last year I purchased two Rayban frames and two pairs of gradient lenses which cost over a thousand dollars. This week I called twice, leaving a message in regards to purchasing a couple more frames and a pair of lenses. I am yet to receive a call back I may never go back but a call back with gradosity might change my mind.

Glasses are useless. They tried to tell me the script could change with sugar levels.. in the ten days it took them to make.. so.. every ten days get new glasses they would never work? (Sugar levels did not change though). Then they blamed the eye doctor. For $250 you'd think they would remotely work right. So disgusted in their shirking responsibility. Would not just refund for their bogus work. So now the proud owner of useless brand new glasses in hard case. I can't even sell them/give them away since who knows what they really cut.

Very disappointed in the sense of urgency. I called with an eye problem today and talked with the receptionist for a long time between being put on hold and giving her information. She kept informing me the doctor was out and she would see what she could do. She finally informed me that she would address my problem with the nurse and she would call me back. That was early this am and it is almost 9 pm and haven't heard anything. Nobody is in charge or nobody cares which is pretty hard to determine. If the doctor is gone and he or she is suppose to be in charge then I would hope that there is a second person in command that can take charge. Administrator should stop their high stepping around bragging on how fantastic a job their doing and get in the trenches and see what is going on. This is not an isolated incident where the sense of urgency has been overlooked but was the straw that broke the camel back.

I was ready to put forth my debate club skills when I realized both pairs of my new glasses were not what I ordered (someone mixed up which pair should get transition lenses- essentially upgrading my spare pair). Meg saved the day by having the correct lenses made for my primary glasses at no cost and I got to keep the other "upgraded" lenses without charge as well. Meg did what made sense: corrected a mistake without charging me. Thank you, Meg.