Excellent Vision Eye & Laser Center

Referred to this surgeon (Lassonde, R) by my optometrist. Bad move on my part. Full disclosure, this all my personal opinion. I found one person in this entire practice who did a good job. No names, but the intake person was fabulous. All others including Lassonde, R were of no value whatsoever. Front Desk. Just rude. Intake. Excellent as noted. Exams and examiners. Casually brusque, rarely introduce themselves by name. Surgeon. Rude, uncommunicative, hides behind his staff to avoid contact and communication. I was unable to query him about an issue that took place during my R eye cataract surgery. Results of first surgery. Very good. In my opinion I was damn lucky. Actually scheduled a second surgery (with some caution) and then saw something I've never seen a physician do before. Surgeon REQUIRES the patient be driven from the surgery center in Exeter to the office in Portsmouth for post op examination by a different physician immediately after surgery. The day of the surgery we had a freak snowstorm and my wife said she didn't like the drive and could we go next day. When informed of this surgeon said he thought I was trouble from the start, and canceled the procedure. Extraordinary behavior. But it follows the business model of treating your patients like they are on an assembly line. I'm a retired airline pilot, and in my line of work people did what they were supposed to do, when they were supposed to do it, in the proper manner. Finally got my second eye done by a different surgeon in a different practice four days ago. Outcome just as good if not better. Completely different experience. All positive. Good luck

My experience with Excellent Vision was exceptional. Found Dr. Lasonde when Eyesight cancelled my husband's Cataract Surgery a day before it was scheduled because they could not figure out how to invoice Railroad Medicare!!! From my first visit here...yes it takes awhile for the appointment but...well worth it. Thrilled when I found out that Dr. Lasonde was a pioneer with Lasix and only focuses on Cataract Surgery...their nursing staff is gentle, calming and supportive. For a surgery that everyone needs my experience here was exceptional...highly recommend Dr. Richard Lasinde (Cheryl Maher)

They truly are excellent. Compassionate, caring and helpful. When I had eye issues they squeezed me in and made me feel better, guiding me through the exam and responding with knowledge and kindness.

Was told that buying the $5000 upgrade for a multifocal lens would mean I would not need readers for up close vision vs the Medicaid paid regular lens which would give me distant vision but would need readers for up close. Well I paid for upgrade and need 1.75 readers for up close. Hugely disappointed, I feel I was greatly misled. After surgery when I complained I was told we hate people like you who had perfect up close vision.....????? So you can't say before surgery your up closer vision will be bad no matter what you choose?

Something seems off with this practice. I have no issues with my sight, yet I was told I need surgery to put in new lenses (obviously top of the line). I was told that surgery will require me to wear glasses to see distance from here on out. Why would you perform surgery on eyes that are working fine already, only to leave me in a place where I would then need glasses. I would suggest getting a second opinion before having any surgery performed. I will not be returning to this practice.

Waited an hour and a half before I was seen by the doctor. I was more or less blown off by the front desk when I approached them after one hour had passed. I saw the physician exactly 1.5 hours after my scheduled appointment time and he offered up not a single apologetic word. My appointment lasted one half hour. I left the office two hours and five minutes exactly after my appointment time. Not a single person, from the desk workers to the nurse or med aide to the physician, offered any words saying they valued my time or business. They did not pre-warn me either that the physician was running behind which would have been better than the nothing they provided me. I could not recommend anyone who values their own time go here for their eye care.

The staff & doctors are wonderful! However, expect to spend THREE HOURS there if getting dilated. Most of which is spent in the waiting room.

The doctors here are absolutely top tier, as are the staff. I had multiple vision challenges requiring treatments and surgery, and I'm beyond delighted with the end result which is EXCELLENT VISION for the first time in my life. I can't thank these miracle workers enough!