LensCrafters

An amazing place that truly understands how important their product is to their customers lives. I ordered the glasses on Wednesday and the glasses were in Saturday and that's because I changed the color on the frame. Never felt so good to make a purchase on something soooooo important. Their management's focus on supply change is what makes this company shine.

Ashley, Dave and Dr Mandeville were over the top wonderful! Years ago I had a horrible experience elsewhere for contact lenses. Ashley and Dr Mandeville were so helpful and most importantly patient. I was so satisfied that I bought a new pair of glasses. Dave helped me out big time!

I visited the store to look at Prada frames and was surprised by the lack of customer service. Although I was the only customer, the two associates did not greet me or offer assistance, and continued their personal conversation without acknowledging me. After trying to browse on my own for about 10 minutes, I decided to visit Warby Parker instead, where I received friendly and helpful service.

This is the second time I've gone to see Jen at LensCrafters and she was incredible each time. She's beyond patient, informative, and truly cares about making sure you get the glasses that are perfect for you. Both times I've gone, I struggled with finding the right pair, but Jen went out of her way to help me so I wouldn't settle on something I didn't love. Amazing customer service and just hands down a great experience.

We had a very disappointing experience with Nico, one of the sales associates. She was extremely rude to both me and my daughter. Nico couldn't answer basic questions about frame options and immediately directed us toward the most expensive choice, claiming their 50% off promotion was still better than our insurance. Even after applying insurance, the total came out to nearly $250. When I asked to see an itemized bill, she initially told me it was a bundled package and couldn't be broken down. I had to insist before she finally showed me the details (between sighing heavily and telling me multiple time it was part of a package). When I began asking about removing certain add-ons and what each charge was for, she became visibly annoyed and dismissive. I requested that any unnecessary charges be removed, but instead of helping, she continued to act irritated that I was asking questions. I also made it clear that I wanted to use our insurance and asked her to confirm if she didn't know something with someone else. She handed me the heaviest frame even though I told her that I had returned glasses at another facility because that exact frame did not fit my daughter's face. I ended up choosing a frame myself from one of the drawers as she was not being helpful at all. Overall, the service was unprofessional and dismissive and blatanty racist, and I left feeling extremely frustrated and concerned about how customers are being treated, especially in front of their children. Because I had already visited so many other places without success and my daughter liked the frame I picked out for her, I chose to overlook Nico's behavior and went ahead with the order. However, as we were leaving, my daughter became visibly upset. Once in the car, she asked me, "Why was that lady so mean to us? Is it because we're not white?" Hearing that from my child broke my heart. It deeply upset me that even she sensed the discrimination. At that moment, I realized I couldn't stay silent -- no one else should have to go through what we experienced!!! Nico's behavior was so upsetting that both my daughter and I were in tears. I decided to return to the store and speak with the manager, David. He was apologetic and tried to make things right by offering to upgrade the lenses. David assured me that I would be reimbursed $50 once the glasses were picked up which he did reimburse me as I picked up the glasses yesterday. However, both my daughter and I were anxious to go to the store to pick up the glasses. I had to wait until my husband was home to come with us and it was extremely disappointing to see Nico still being there. Instead of going to Nico, we walked up to David who proceeded to tell us to go to the other desk, upon seeing who we were, he decided to change his mind and helped us and reimburse the $50 as promised. While I do appreciate David's efforts to resolve the issue, the fact remains that Nico should not be working in a customer-facing role. She appeared disinterested, irritated, and completely unfit for a position that requires empathy and communication. Her treatment of us was racist, unkind, unprofessional, and absolutely unacceptable. I visited Warby Parker in Tuscan Village right after picking up my daughter's glasses and ordered my own glasses from them. The service was superb at Warby Parker compared to Lenscrafters. They answered all my questions patiently, handed me multiple options for frames and suggested what would look good on me. The pricing was siginificantly less and they would replace/fix the glasses without the additional $35 fee for warranty Lenscrafters is charging. What an absolute nightmare Lenscrafters is due to employees like Nico and their high prices. David did a great job trying to salvage the relationship but people like Nico should not be in customer service roles. They are bringing your company down! You should learn how to treat people from Warby Parker employees.

My girlfriend and I had back-to-back appointments at LensCrafters in Salem this past Friday evening (yes, Friday night eye exams -- we're wild like that). From start to finish, the entire experience was smooth, efficient, and surprisingly thorough. We were greeted right away by the front desk, where we signed in and were given a quick rundown of what to expect. The receptionist was super friendly and asked a few initial screening questions to get things started. The actual eye exams were quick but didn't feel rushed -- the team made sure we were comfortable and understood each step. What really stood out was how clearly they explained our insurance coverage after the exams. We left with a full understanding of what was covered and what wasn't -- no surprises or confusion around payments. They also had a great selection of frames, ranging from budget-friendly to high-end designer options. I ended up picking out a new pair of Polo Ralph Lauren glasses and can't wait for them to come in! Highly recommend LensCrafters in Salem, NH for anyone looking for professional care, a solid frame selection, and a seamless experience.

Before I showed up I called the day before to make sure they took my insurance and then to make an appointment for today. Soon arrival I find out that my appointment was scheduled for the day before hours before I made the appointment, keeping in mind this was my very first experience. Absolute waste of time.

I was greeted quickly and received good service. The Manager was very helpful and efficient. I was able to get two pairs of bifocals (regular and sunglasses) in about only 40 minutes. He also cleaned and repaired my nose pads and tightened the stews on both pairs of my existing glasses. My only minor complaint is that since he was the Store Manager he was often interrupted by other staff members who needed his help while he was waiting on me. He did apologize several times for the interruptions. He was very knowledgeable and helpful.