Pearle Vision

I went in to buy a new pair of glasses. Everyone in the store was lovely and very helpful with the entire process. From Louis to Jan to Mike, they were all a pleasure to interact with. I left buying a new pair of my favorite frames thus far. All thanks to the great assistance I received. Will recommend this store to all!

Nicole was a big help in helping me choose new frames. I always have a hard time deciding and it usually takes me a long time, Nicole's expertise & sense of style was very helpful. She was friendly, happy & a pleasure to work with.

I've been getting my glasses done here because the support is great. Mike was fantastic! He fixed my broken glasses today in no time and they fit perfectly afterward. The whole experience was quick, easy, and genuinely professional. Highly recommend!

We have been coming to Pearle since my son was 3 and needed to get glasses. They were wonderful then and they are wonderful now. Since then my son, my husband and myself all go there for our eye exams and our glasses. Jan is amazing at knowing which frames will look best on you making the process as quick and easy as possible. Mike is a magician with helping us to maintain my son's glasses. He is a 12 yes told boy, so as you can imagine mishaps happen. Mike is always kind and he is so good at what he does. I highly recommend going there...they are wonderful people and they great at what they do!

Go to this Pearle Vision just to meet Nicole! She is the sweetest! We came unknowingly at closing time on Friday, and she told my 2 year old she would bring her munchkins when we came in the next morning. When we came in the next day, munchkins were awaiting her! So, so kind! She helped my husband and I pick glasses and prescription sunglasses. So helpful. Thank you Nicole!

I went in with frames that needed repair. The whole staff was very welcoming and friendly. Sabrina did an excellent job of making my frames good as new! I would definitely return.

Overbooked, doctor Lherisson didn't care about patient wait time. Didn't do a good job with exam or patient care. Had me waiting while she took 4 other patients in between my appointment!! Took over 2 hours to do a standard eye exam for contacts and glasses. Sandy the manager was remorseful and attempted to help but nothing could be done as it was the doctor who chose to make me wait hours and did a poor job! Didn't get much info about my exam, recommendations based on medical advice, or a confidence that my prescriptions are correct. Go anywhere else!!!

Zero stars if that were an option. Absolutely unacceptable experience. I had my first visit on November 21, 2025 at Pearle Vision for both glasses and contact lenses, and this has been one of the worst healthcare/customer service experiences I've ever had. Dr. Mohit Kapoor is extremely incompetent. He gave me an incorrect prescription, increasing my power by almost 1 full point. Trusting him, I updated my glasses and contacts at Costco, only to realize I could not see properly at all. That's when I knew something was seriously wrong. It then took almost TWO WEEKS just to receive trial contact lenses--which were also incorrect. After calling Pearle Vision, I was scheduled for another appointment on December 15th. At that visit, the doctor admitted I could keep my old prescription, meaning I had no need to update my glasses in the first place. I had already spent over $250 unnecessarily, all because of their mistake. There was zero remorse from either the doctor or the staff. They actually made it seem like they were doing me a favor by offering a reevaluation. They ordered two pairs of trial contacts and told me they'd call when they arrived. I waited. By December 28th, I still hadn't heard anything. When I called, they casually said they were "backlogged." I called again on January 7, 2026, only to find out they were closed (apparently Wednesdays are a surprise closure?). On January 8, 2026, I finally received a call from Nicole saying my trial contacts were ready. I went in that evening, only to be made to wait over 20 minutes while they searched for them--because they couldn't find them. During this time, they repeatedly questioned whether I had actually received a call. I had to show my phone call history just to prove it. Still, no apology. After 25 minutes, they finally found one pair. When I asked about the second pair, Nicole dismissed it by saying it was "just a trial." I had to explain to them that two pairs were ordered. They searched again and found the second prescription--but not the trial lenses. I was told I'd have to come back again. At this point, I had been there over 40 minutes, on my FOURTH visit, and I was understandably frustrated. I told them they should not have called me if everything wasn't ready. Instead of a sincere apology, I was met with a cold, dismissive attitude, including an older woman and a younger man giving me an intimidating, hostile stare for several minutes. The man then rudely asked whether I wanted to take the first pair or wait for the second--as if this situation was somehow my fault. I explained how much time and money I had wasted and said this experience would absolutely be reflected in a Google review. Only then did the woman soften slightly and offer that I could call back if the first pair didn't work, and that they might provide a couple of additional pairs "as consolation." As of now, my contact prescription is STILL not finalized, and I still do not have the second trial pair. This place gets **0 stars--or negative stars--**for competence, customer service, professionalism, and basic human decency. The doctor, the staff, everyone was awful. I strongly encourage anyone reading this to go literally anywhere else for eye care.