The Optical Group of NJ

Had trouble finding the office with navigation. My problem. All who work in this office , were very astute and wonderful. My biggest problem ,is understanding terminology, when told about my eye s results , ect. They may be common terms in the field , but not in my English. All associates were great in clarifying. I would like to site Jan Cianci , who assisted me with my eyewear selection.

Associate was not aware of my insurance and I had to get dilation drops even though my insurance covered the less obtrusive option. Not acceptable. While checking out I was told I had coverage for the other test. I waited 30 plus min for NO REASON except incompetence.

Zero stars if that were an option. Absolutely unacceptable experience. I had my first visit on November 21, 2025 at Pearle Vision for both glasses and contact lenses, and this has been one of the worst healthcare/customer service experiences I've ever had. Dr. Mohit Kapoor is extremely incompetent. He gave me an incorrect prescription, increasing my power by almost 1 full point. Trusting him, I updated my glasses and contacts at Costco, only to realize I could not see properly at all. That's when I knew something was seriously wrong. It then took almost TWO WEEKS just to receive trial contact lenses--which were also incorrect. After calling Pearle Vision, I was scheduled for another appointment on December 15th. At that visit, the doctor admitted I could keep my old prescription, meaning I had no need to update my glasses in the first place. I had already spent over $250 unnecessarily, all because of their mistake. There was zero remorse from either the doctor or the staff. They actually made it seem like they were doing me a favor by offering a reevaluation. They ordered two pairs of trial contacts and told me they'd call when they arrived. I waited. By December 28th, I still hadn't heard anything. When I called, they casually said they were "backlogged." I called again on January 7, 2026, only to find out they were closed (apparently Wednesdays are a surprise closure?). On January 8, 2026, I finally received a call from Nicole saying my trial contacts were ready. I went in that evening, only to be made to wait over 20 minutes while they searched for them--because they couldn't find them. During this time, they repeatedly questioned whether I had actually received a call. I had to show my phone call history just to prove it. Still, no apology. After 25 minutes, they finally found one pair. When I asked about the second pair, Nicole dismissed it by saying it was "just a trial." I had to explain to them that two pairs were ordered. They searched again and found the second prescription--but not the trial lenses. I was told I'd have to come back again. At this point, I had been there over 40 minutes, on my FOURTH visit, and I was understandably frustrated. I told them they should not have called me if everything wasn't ready. Instead of a sincere apology, I was met with a cold, dismissive attitude, including an older woman and a younger man giving me an intimidating, hostile stare for several minutes. The man then rudely asked whether I wanted to take the first pair or wait for the second--as if this situation was somehow my fault. I explained how much time and money I had wasted and said this experience would absolutely be reflected in a Google review. Only then did the woman soften slightly and offer that I could call back if the first pair didn't work, and that they might provide a couple of additional pairs "as consolation." As of now, my contact prescription is STILL not finalized, and I still do not have the second trial pair. This place gets **0 stars--or negative stars--**for competence, customer service, professionalism, and basic human decency. The doctor, the staff, everyone was awful. I strongly encourage anyone reading this to go literally anywhere else for eye care.

Dr. Sana is really great. She listen me and explained all require future care to me about my eye health. She spend enough time to check my eyes. I definitely see her in future. Sabrina who check my eyes report first, she has lot passion, I really appreciate her kind service and time spending for me during primary check up.. She recorded all my medicine history current prescription including vitamins. Nice clean environment.

It was an ver good experience. They took a lot of time to explain everything. I really enjoyed dealing with Jan C. She took a lot of time to help me make decisions.

I had a great experience with them. The staff were accommodating with their clients. I commend them with their work. Keep it up.

I've been going to the Bridgewater Pearl Vision for 5+ years. Yesterday, they were unaware of that, and it apparently needs an act of God to remedy. The extra special tests that were done (attempted really) needed multiple retrieved. I doubt that I ever got successful results. Can anyone recommend a good Optometrist?

The team was very professional and worked with efficiency while having many patients with appointments. The sales staff were very friendly and professional in the process of selecting new glasses.