LensCrafters at Macy's

Sooooo... my mission was to head over to BJ's optical to repair my glasses -but got off the light rail and stopped by lens Crafters inside Macys second floor, just to see if they would help out... They did -at no cost. Now I'm not saying it's free. But I'll tell ya one thing... Patricia & Juana were extremely accommodating and professional and also gave me- much appreciated information about their META glasses my next pair I'll definitely stop by again. Thanks ladies. They didn't want a pic... All good guys these ladies are amazing - Alfred Quino aka. The Soberboss

Went on Saturday to purchase a pair of purple Versace glasses and add new lens to an old Gucci frame with my mom and I had a positive experience. I hope John reads this review because he was really great. He's very kind and he's someone who cares about the customers well being. I also appreciate how he was able to explain the costs of the glasses and tell us what would come with the glasses if we choose to a more premium route which I did. I honestly love my glasses. Anyone who is looking for a positive experience I would ask for John and his work hours because you honestly won't regret it. He's great at what he does and I'm happy with my purchase.

Amazing experience at Macy's Newport! I purchased my Meta Oakley glasses and had the help of Hugo, the stylist, who was extremely knowledgeable, patient, and honest in helping me choose the perfect pair. He really knows his stuff and made the whole process easy and enjoyable. The manager from LensCrafters was also super helpful, professional, and took the time to explain everything clearly. Together they made sure I was 100% satisfied with my purchase. Great customer service all around -- highly recommend this location!

My experience at LenCrafters in the Jersey City mall was great. Tiana was absolutely sooo helpful and patient with me in picking out frames and ultimately helping choose great frames. I would definitely travel from Manhattan to Jersey to receive that level of customer service!

This place is so much better than other LensCrafters. They have more choices, they are patient, and Patricia there is so experienced and helpful. She was absolutely wonderful with her knowledge and willingness to help. I had 10/10 experience!

I was very pleased with the quality of guidance and service I received this afternoon at the store. I was attended by two welcoming and lovely ladies who took the time to help me with my contact lens order. Their friendliness and professionalism made the experience a pleasure.

The best service from this location inside Macys. All the employees are friendly and professional. Ask for Ms. Juana, she has lots of experience and will make you feel comfortable purchasing your pair!

Horrible. Waited a hour and a half just to get my eyes checked. Was told I didn't pay the 50 dollar deposit to secure my appointment which I didn't even get an email about until 2 am the morning of the appointment that needed to be done. So then I get there and they'll like we can squeeze u in which basically means they half ass ur exam do portions of it and make u wait 30 minutes in between. While I was trying to finish my medical records they were like "if we are going to squeeze u in u need to fill it out faster" essentially what was said don't even know what I was putting down for my medical information. Was going to get checked for contacts but was so rushed felt like I couldn't even do that. Also while waiting in between the different parts of the exam kids came in and were playing with the machines. Save ur time and money and go to a real optometrist not this bootleg one. Also they were so passive aggressive as I was waiting in between appointments they mentioned probably 4-5 times how it's basically my fault and should've finished the information beforehand despite being 15 minutes early to the exam and maybe they shouldn't send the form to fill out to secure ur spot at 2 am in the morning the appointment. So unprofessional don't even think they looked at my eyes... been to other LensCrafters just DONT go to this one it's so bad. Oh also almost forgot was sitting there waiting for my turns to go in and the person heard another person arrive she ran out invited him into the office and was like and he was like omg so quick to be seen! And she was like "of course wouldn't want YOU to wait" like yeah lol don't come here they're awful. And then she saw him and then he was in and out in 10 minutes while I waited 40. Literally went downstairs to other LensCrafters as a walk-in despite them being very busy. They got me in and out in 30 minutes.