Morillo Eyes

I've been going here for 3 years and I must say Maria is my girl. They all are super sweet and friendly but Maria does my custom lenses for me in my Sunglasses. She really does a great job. I never had a bad experience with either side, exam or picking out glasses. I tried contacts for the first time, the person was very patient with me showing how to put them on and gave me tips. I always leave satisfied with my purchase from there

I am former patient of the late Dr. Michael Feinstein who passed away a few years ago and have been for over 10 years. Once I heard of his passing, instead of searching elsewhere for a new eye doctor, I decided to stay with Dr. Diego Morillo and Associates who took over - BIG MISTAKE! I've visited this eye doctor in the last two years for simple eye exams with no major problems. However, last week, overnight, I developed red eye in my left eye. I was in pain and could not work. I work as a paralegal in a law office, thus, it was extremely difficult. First thing Monday morning, I contacted their office for an emergency appointment; however, only available appointment was next day, Tuesday around noon. Ok, Tuesday noon, I arrive at my appointment. I am asked for my health insurance card and soon thereafter told that I have to pay a $125 copay despite me advising the front desk lady that I should only be charged $25 for a specialist visit [it even notated it on my insurance card]. Nevertheless, I pay the $125 copay and see Dr. Morillo. I am scheduled for a follow up visit the following Tuesday and even told by the lady at the front desk - remember, you have to pay another $125 next week. Later that week, I contacted my health insurance company and confirmed that I should have ONLY been charged a copay of $25 NOT $125 - thus, I was overcharged for my copay - STRIKE ONE! The following Tuesday arrives, I am still in pain and my eye condition has not improved. I show up to my scheduled appointment 5 mins late due to Newark traffic and I am told that the Dr. Morillo left for the day. I am confused because I say, I had an appointment at 3:45pm, it is only 3:40pm ish... [mind you, they never take you on time] and your office closes at 5:00pm, how could the Dr. have left. Oh, our office closes at 5pm but you were the Doctor's last appointment of the day and you should have called if you were running late. I explained, how am I supposed to know that I was the Dr.'s last appointment of the day, especially when his office closes at 5pm. I even spoke to the lady at the front desk earlier in the day because she confirmed that they would reimburse me $100 for my overcharged copay, yet, no one called me to confirm whether I was on my way. Although they wanted to reschedule for the next day, I refused because I took time off of work to be there and I was in pain and my condition had not improved. Before I left that day, I was reimbursed for my overcharged copay. Thus, the lesson here is that Dr. Morillo does not care for the well-being of his patients but for the extra $$$ he can take from them and put in his pockets - STRIKE TWO! Finally, a couple of days later, I managed to schedule an appointment with another eye doctor who not only was able to see me instantly, but her staff charged me the CORRECT copay of $25 in one shot, no questions asked. After this eye Doctor, not ONLY was I misdiagnosed by Dr. Morillo but given the incorrect prescription script - STRIKE THREE! So, here we have a Dr. who does not care for the well-being of his patients, over charges his patients for copays and then refuses to see them when he is caught in the act and has to reimburse them and to make matters worse, misdiagnoses their condition. Dr. Feinstein, God rest his soul must be rolling in his grave knowing that this is how these people are taking care of his former patients. Myself and my family, including my parents, siblings and nieces were former patients of Dr. Feinstein, but after experiencing what I occurred in the last two weeks, we will ALL look elsewhere because there is no way me and my family are ever going back to this place!

Former patient but under the new owners I waited 45 min. They spent less than 5 minutes with me for exam (long wait but fastest exam ever) and then charged me 75 "new patient" fee to get contacts. Feedback was inconsistent as they were flip flopping calling the fee "new patient" which I was a patient in their system from previous owner to versus "contact fitting" fee. I already had the brand and size and even a picture and they verified that my prescription didn't change. They refused to hand me the prescription without paying the fee. They did give me the eye glasses prescription even though I didn't plan to get new glasses! I paid the fee but writing this post as a result. Fee is reasonable IF they were measuring or having me try on different brands and sizes for contacts. In my case this was merely a tip for the staff.

I will never go back to this office! ( Newark office) I was misdiagnosed by the doctor that works there on Saturdays. To top it off the doctor had no idea where the tools in the office was at to remove an eye lash that supposedly was irritating my eye. So he advised me to go home get a pair of tweezers and go back so he could remove it . Like really I was just in disbelief. He also advised me that I was clear from my eye inflammation but when I went into the office again today 3/25 I was advise by the doctor (the owner) that I still have the inflammation in both eyes and have to continue to use eye drops. When I spoke to the doctor today and express my concerns regards to my experience on Saturday all I got was I will talk to him and on top of that I was being charged 125.00 for Saturday which I refuse to pay because nothing was done for me on Saturday I was misdiagnosed and was told to get a tool (tweezers) from my household and go back to remove an eyelash from my eyes. I was not going to pay 125.00 just because he took me in the room and I sat on the chair. The DOCTOR DID NOTHING FOR ME AT ALL BUT GIVE ME WRONG INFORMATION!!! Also the doctor when I advise him that I don't think is right that I had to pay for my Saturday visit he said he could give me all my paperwork and I could go see another doctor. Like really that's how you fix things so unprofessional. At the end I did end up finding another doctor and will no longer be going to this office.

HORRIBLE OFFICE! I WAS a patient for 10+ years.. use to be a great place to get contacts and glasses but ever since they changed owners.. its been hell! the prices went up for everything, prices for glasses and contacts are OUTRANGEOUS! ONE RIPPED CONTACT AND THEY ARE TELLING ME I HAVE TO BUY A YEAR WORTH OF CONTACTS AGAIN, I just bought a pack 3 months ago, not understanding them having no courtesy. and want to charge for fitting plus new contacts? ME AND MY KIDS WILL BE FINDING A NEW EYE DOCTOR

Both visits were unsatisfactory. They lost my first prescription glasses. I was practically called a liar when I informed them that I never received any glasses at all. Then they attempted to give me someone else's glasses. No apology . The second time a dark skinned Hispanic girl who's young enough to be my GRANDCHILD constantly made a mockery of my age . Clearly she envied my outfit which was to die for. Her and the other girls called me names in Spanish to one another. I politely told her she looked African American jst like me but spoke Spanish jst like me. My objection to being verbally disrespected fell on death ears. Even the threat of writing this negative review and or writing to the owner and investors didn't sway DARLENE and other receptionist at the window to refrain from trying to intimidate , bully and berate an older grandmother of 7 and great grandmother of 2. Try as I mite to walk away head held high in my heart I felt so low . I'm in no condition to defend myself physically. So when she indirectly told me to leave OR ELSE i instinctively knew what she was implying, I'm Currently seeking another Dr. oh yeah my ins stated I have no office visit CO PAY, but she also took my money. Shame on them. She conveniently forgot to give me a receipt

Made an appointment and even called prior to see if my insurance covered everything and I was told that they did . I show up early to my appointment and I'm told to fill out the new patient packet and after I finish , the front desk woman tells me that eye exams are not included after getting off the phone with my insurance company . $125 out of pocket for an eye exam . Being told this prior would've been very nice . Not to mention how unprofessional the other staff was on their phone being loud and talking about concerts and showing each other videos .. Dr. Feinstein ' s staff was a lot more prompt and professional . What a shame . Never returning .

A Bunch Of Crooks, They told me I Had to Pay out of pocket because my insurance didn't pay for it all but I called my insurance and they said Morillo never Went through the insurance because if they had then my Insurance would have covered the whole visit, I don't recommend anyone go here and if you do don't let them Lie to you like they did me, Not to mention they are not trying to give me my money back even after I refused to go forward with the treatment smh Scammers!!