Eyes of the Southwest

My mother drove down from Alamogordo and was quite disappointed. No respect for patient time. Appointment times are mere suggestions. Made an appointment with an ophthalmologist but got bait and switched to an optometrist. More about making money than caring for patients.

The staff acts like it's a nuisance you're even there, constantly running behind. My doctor was running so far behind, another doctor took me. Hernandez was rude, touched me and commented on parts of my body that were NOT my eyes. When I told the staff I wanted to follow-up with the doctor I was supposed to see, they ghosted me. Still having issues, will have to find another clinic. Useless.

Was there Friday Nov 14. Excellent service. Checked in ,eyes dilated ,etc saw Dr Nubold etc and checked out. Total time for all that 1.5hr. All personnel were kind patient and very helpful. Was impressed. Will be going back next year .

I was there for over 3 hours, got moved from one room to another multiple times with some assistant staff. Final saw the doctor for less than 2 minutes and he did a very quick exam and did not offer question/answer. Even I was there for hours, most of the time was just moving from one waiting area to another. All the exams were done in a rush, when I was asking to look at the charts and responses, they didn't allow enough time for my eye to focus and read.The prescription they gave me was way off. I finally went to see a different doctor and paid out of my own pocke. I will not go back

The doctors here are great. I would give a 5 star review if it weren't for the fact that it is virtuallly impossible to get through by phone. If you do manage to get someone to answer, they put you on hold and never come back. I have waited up to 20 minutes. If you hang up and call back, you go directly in hold without anyone answering. So frustrating!

New patient and first time appointment that went well. They were able to accommodate my schedule and move things around to get me in. The front staff were friendly and welcoming. The eye exam was extensive and thorough. Great experience!

While Dr. Hernandez might be good at his job, I can't stand his attitude. My relative has been a patient for three years and praises his work, but my experiences have been awful. From the first visit, he was pushy, impatient, and downright rude. He'd get frustrated if we asked questions, making us feel completely dumb. I get that doctors are under immense stress - I work in healthcare too, so I know. But that's no excuse to lash out at patients. I manage to keep my emotions in check. If you have any other option, please see a different doctor, one who understands basic human decency. If not, well, in Las Cruces, you might be stuck with him.

Eyes of the Southwest is kind of a marvel in its own. It's a big facility. Lots of staff who are very friendly and professional. And everything in there feels modern, they have tech I've never seen! But where they feel modern in person they feel like they just figured out what the heck the Internet is in 2025. I hope you never owe them money like I do, cause their payment service feels like a blast from the past. It brings back the nostalgia of using Netscape. QR codes? They've never heard of them. Do they have all the info to search your account? Heck no. They really screw over the old people by supplying a url with a ?searchQuery so it loads up with the practice ID. What's your patient ID? Who knows!? Oh it's called account number on my bill. Good thing I'm just punching in random numbers. How much do I owe them anyway? Who knows! I hope your bill is current. Oh ok ok. I made a payment. How much do I owe now? The world may never know.