Fillmore Eye Clinic

I moved here from a big city and knew things would be different but what I was told over the phone and what happened was two different things. If you go in for a check up, it's extra for a contact lens prescription and then extra after that for an eyeglass prescription. I have been wearing both for years. And have never ever had that EVER! What really upset me was they told me over the phone I would not have to have my eyes dilated then told the only way I could get a prescription was to have them dilated. I've always just had both prescription done at the same time, no charge no dilation I will never go back to them. I just will pay the money back where I always had my eyes done in another state. What you're told over the phone and what happens are two different things and you're gonna pay out a lot more money. It wasn't even about the money so much as they lied to me and I had to drive from another town and back to get there. I think they need to take classes in business.

Very Friendly, Courteous, Thorough Examination, Explained diagnosis and next steps. New prescription. I am very pleased with the care I received.

This eye clinic needs to train their staff better!!!!!! They make appointments, multiple appointments at the same time, you wait for hours. They are supposed to open at 7 : 45 am. The doors are not open at 7:45!! The staff is walking in at 8 :00 with McDonald's, Starbucks and other breakfast idems, they take up ALL THE PARKING SPACES in front of the office, that leaves elderly patients that have trouble walking to park far away !!!! The front desk staff is very unprofessional!! They carry on personal conversations and eat breakfast at the front desk like it was the lunch room! The girls doing the exams are well trained and very good at their jobs!!! The Dr. is new and hopefully will be a good replacement for Dr. Bernstein, that just left the organization. This could be a wonderful eye clinic if they could train the front staff to be a lot more professional!! Please make the parking available for patients!!! The patients should be the clinics first concern!!!

This experience was very poor. The office was dirty. The staff was uneducated. I have worn contacts for 15 years so I am familiar with a routine exam. There were many times in the exam where I knew it wasn't being done correct. I was in the office for 2 hours. Dr. Morgan spent maybe 3 minutes with me. She did not check the prescription even after the tech said, "I don't know if I overcorrected her prescription." I would not recommend and I will not be back.

Dr. Bernstein is a wonderfully personable, as well as knowledgeable and experienced, ophthalmologist who truly cares about his patients. His staff are friendly and always willing to lend a helping hand. Sometimes, the office stay can last a while, but I know that means that Dr. Bernstein is really taking care of each and every one of his patients, and is spending extra time with them if they need him to. In turn, I know that he'll do the same for me. I highly recommend Dr. Bernstein and the Fillmore Eye Clinic. - Dr. Janelle Blansette

Called today Oct 21 and spoke with the receptionist at 1245 approx time , and she asked me a question and while I was answering her she hung up , it was done on purpose to me that's rude now she has my number presumably cause I gave her my info date of birth etc if it was on accident she would called me and apologized for the accident disconnect the fact she didn't call me shows it was done on purpose how disrespectful this is how they train their staff to hang up on patients ?

They never answer there phone or contact or communicate with patients. What's going on here . You literally have to drive down and talk to them in person or have Deming schedule you. Losing confidence in this branch

My wife explicitly asked what a procedure would cost, and was told it would be covered by insurance. A few weeks later we have a bill for hundreds of dollars. We got ahold of them and were informed that the person who said that apparently just didn't know what they were talking about. Of course, they're not holding themselves accountable for that, so we're stuck with a huge bill we can't afford because of the false information provided to us. I definitely advise against getting care from this Fillmore Eye Clinic, or any of them for that matter, if this is the standard of their practice and patient service.