LensCrafters

Shaista was such a pleasure to work with. She helped me pick out frames and I trusted her opinion like I would a dear friend. She made the whole process easy. We even had a few belly laughs. The staff here are all friendly and helpful. Store had a great selection of luxury frames.

Shaista was wonderful! I came in to tighten a pair of glasses I had and she reassured me regardless of if I bought them at a LensCrafters, she would have helped me. If you get the chance to work with Shaista, I highly recommend.

Highly recommend to anyone looking for an above-and-beyond customer experience. I travel for work, and today I found myself in a major bind when my contact lens fell out while I was driving. I stopped by the office before they officially opened, and Shaista Zaman greeted me with open arms and helped me immediately. She was able to assist with my order and made sure I had exactly what I needed to get back on the road safely. By far one of the best customer experiences I've ever had.

Shaista was an incredible optician! She was so patient and helpful while assisting both me and my boyfriend with our new glasses. After being told by both Warby Parker and Visionworks that our insurance wasn't accepted, Shaista went above and beyond. She was transparent throughout the process and ensured we maximized our full insurance benefits. We highly recommend visiting her at the Colonie Center location!

I went to LensCrafters in Colonie Center on a busy Saturday afternoon to fix my broken sunglasses. Zaya and Kevin provided excellent customer service! Great customer service experience!

I had a wonderful experience at LensCrafters, Colonie Center, Albany, NY. Associate Anthony was very special. He was so helpful to me, friendly, knowledgeable. He found exactly what kind of frames that I wanted in the right price range, a really excellent deal. He explained the different types of progressive lenses that are available and helped me choose the best one for me. I told Anthony that he is very professional. He said he loves his job, loves helping people find what they need. He's the best.

If I can give zero, I will definitely give this staff !!!! I already got a glass from here and came back to buy for my wife what make an appointment today for eye exam and buy an another new pair of glasses. I tried to informed will late before I come, she kept saying no. So I will try to come asap on time and 14 mins late so that she can't make today until 5Pm which is given me with attitude. I do understand the situation if you are coming late and you can't get it. at least we all have grace period but she didn't say anything. That's okay " I am still understanding for her "she is having a bad day may be". I was more disappointed because of she is not willing to help and making another appointment to offer what you can cheer up customer to come back. There is nothing, that's it !!!! ( you guys should see her face with attitude) I still have issue with the one I have glass. I asked her again that She told me to talk with other staff who can help you for the one I had glass is blurred and need to fix with the prescription check. The lady from the counter helped me and she will check and get it back to me after a few days. I left store after all the things was happened and I forgot to ask my prescription copy. I came back again and ask this lady again " she still giving me attitude" . May be because of my skin color. When she helping to other people, she is willing to help and smile with them. I have no idea, she might be the only one know the situation how to make the things to uncomfortable me. I got my prescription copy today and will buy from other store. Very much disappointed. I don't think I will come back again to shop with them. Even though I need to fix my eyeglass.

I always buy my glasses from LensCrafters. I lost one of the nose pads of my glasses which I purchased more than a year ago, and Shaista kindly replaced both nose pads for me without any charge. All in all, I've had a very good experience at LensCrafters.