Eye Design Optical

I had a great experience at Eye Design Optical. I was helped by Darleny who went above and beyond to provide great service. She explained all my options when it came to purchasing my glasses and contacts. The person who did the eye exam was also friendly. I will definitely come back to buy more and for future service.

My original review is attached below , which I was told to delete when I came back in to pick up my glasses in exchange for colored contacts. I took the offer because the manager apologized to me and she was sweet about the situation, but it did feel a bit like they were buying my silence. And I never actually got a proper apology from the worker Ana who was unprofessional and highly disrespectful towards me. And they still have her working in the front until this day. But the reason I'm putting the review back up is because as of recently I realized against my wishes / consent Ana opened up a health insurance credit card which I realized it was her because I called the credit company and they informed me that it was opened from the eye optical company/ address and it was opened the date that I had the incident with Ana. which I'm now having so much trouble closing and it will effect my credit score. And I will have to consider pressing charges for identity theft because I did not authorize the opening of that account with my information. And I don't want her to continue to do these unprofessional things to other people so once again, I will be informing everybody on this Google review so other people can be aware and not go to the store as long as Ana works there. And I will attach all the pictures that were attached to the original review below. With the picture of the right location she works at because they have multiple locations.

Trust me when I say it's a one star, and everyone in these 1 start comments are telling the truth. Went for a check up and immediately needed glasses without an explanation. I asked for my perceptions 3 times and they told me I needed to purchase glasses first when I have the rights for my perception. I was like okay cool I'll but a pair, 1 pair for 538 when their non brand plus I their insurance glasses. This isn't my first time buying glasses and they came out to 150. Cool I buy them and I do a down payment and this down payment isn't even to the 538 the original price is 600. I got my glass a few days later and they were the wrong perception, why you may ask ? BECAUSE THEY RUSHED EVERYTHING, and gaslight you into making a purchase that can't be refunded or exchanged. Do they tell you that? No. Go to another eye doctor people because after paying so much I didn't even get a case for my glasses only a plastic bag like I purchased them off a dollar store.

This was my first time here after struggling for so long with a red eye I was finally able to get the help I needed when I came here. 10/10 would recommend to any and everyone. So nice & staff is helpful and amazing

I didn't have any issues it was good service and I received my glasses within a few days which I'm usually waiting a few weeks for my glasses but I received my glasses within 3 to 4 days it was very quick service

Good frames, medicine and tech for the eyes. Timely customer service and friendly. Yohanna

Extremely expensive and very uncomfortable experience. The manager was manipulative and used pressure tactics that made it feel like I had no choice but to buy their glasses and take the insurance. I did not feel informed or respected as a customer. The insurance was pushed without properly explaining the terms and conditions. Important details were completely left out, which is unacceptable. This felt misleading and dishonest. Overall, this place seems more focused on squeezing money out of customers than providing proper eye care or honest service. I would not recommend this store to anyone.

Such a great experience! The staff is amazing and attentive to the needs of their customers. They've gotten a new and repeat customer!!