Metro Optics Eyewear - Throggs Neck

I had the best experience at Metro optics. My wait wasn't long. Down to the doctors in the waiting room everything was amazing. It was perfect special shout out to Jeanette. She helped me and my wife pick out glasses. She was super patient and very helpful. We also got a discount.

I have been coming here for years and have always had issues regarding waiting for glasses for 2 months and waiting time but come here for convenience. Today I showed up 12 minutes late for 2 appointments but Metro optics could only see 1 patient. The waiting room was empty. This is a day after a snow storm. You figure they would have a little more discretion. Every year I come here there is different personnel. I wonder why? . I am not a review person however I felt I needed to write this one. I will be looking for a new optical place. The manager on duty was pleasant (Jeanette) however could not be of any help.

Absolutely awesome experience, from the front desk to the providers in the back. Very quick appointment and being called in. Not only that this is probably the best prescription I've gotten, glasses fit amazingly and I can seeee! Also props to the doc wanting to make sure i didn't have glaucoma and talking me through my nerves with the exam. best place hands down, I'll remain with them from now on and recommend to others!

I had a lovely interaction with Elena today and she was so fun and so informative! The exam process was easy and she was kind enough to let me know of the perks my insurance offered. She is great

On February 28th I went in to pick up glasses that had been ready since December 2025. I was greeted by an employee and clearly stated that I was there to pick up my glasses. I was told I would be helped, and I then waited nearly an hour while several customers who arrived after me were assisted first, including two couples with a baby, two men, and a woman. I observed each of them being called ahead of me. While I was waiting, a bald employee seated on the far left said twice to two coworkers, "there are other tickets," in reference to the employees standing and gossiping near the front desk only a few feet from where I was seated. That comment appeared directed at their conversation, not at assisting customers. Despite this, every new arrival continued to be helped before me. After approximately fifty minutes, I calmly approached the counter and asked why customers who came in after me had been seen first. The employee responded by stating that it had not been an hour. It had been. I left the store feeling frustrated. As I was walking out, the same bald employee loudly made "cuckoo" sounds in my direction, implying that I was irrational. That behavior was unprofessional, disrespectful, and inappropriate. I have previously purchased four pairs of glasses with progressive lenses from this location and had even brought two additional frames with me that day to order more lenses. I chose not to proceed with that purchase. I am a teacher and a single father, and it is not easy to find time to manage basic errands, which is why the glasses had been ready for over a month. To be treated in this manner after waiting that long is unacceptable. I will be taking my business elsewhere.

These people are very competent!!! I had called to make an appointment a week ago for my child who's non verbal I had asked in that call if they will take care of her even if she was ,they said yes no problem. Today when I went there my daughter was having a hard time in the machine which the eye doctor lady came to the room didn't even try helping her but was quick to say I think is better to take her to a special needs place!!!! Very incompetent and with no professionalism whatsoever!!!. Disgusting place

Young lady who says is licensed ophthalmologist was rude and unprofessional ... her coworker was taking care of me and she truly cut her coworker off to address me about something I was talking to her coworker about which had to do with my children's glasses that location lost 5 customers bye.. theres a big guy who works there he is very nice !! Everyone else bless your heart...

The Five stars is for Jeanette she was great. she is very patient, professional with the needs of assisting me find my glasses. On the other hand Metro Optics have a wide selection of glasses, but their designer options of glasses for me was not that great. Next time I think I will try another company for my eyewear. They only had a limited selection of designer glasses with big frames. They use to have a great selection of glasses in a lot of different colors and shapes because I have been buying my glasses from them for years. Since the new owners now they do not have a wide selection of different shapes and color glasses They need to upgrade their glasses selection again to fit everyone's needs because glasses are expensive.