Fromer Eye Centers

This place is a fraud. An older family member purchased eyeglasses from them and had to take it back after 2 days due to issues. They took the glasses from her and told her it'll be ready in 2 weeks. It has been more than one month and they kept saying the glasses weren't ready. Last week, she received a text that it was ready for pickup. She went in and was informed the glasses are missing and they can't do anything about it. She asked to speak to a supervisor and was told the supervisor is in a meeting. The staff is rude and do not take accountability. This is very fraudulent behavior and they took advantage of an elderly person. We are working on this with a legal consultant but wanted to write this review so you can avoid this place at all cost. Don't waste your money. She paid almost $600 for it and their call center and office all claim they "can't do anything about it".

My mom had been going to that location for many years and she never had any problems. I decided to also go to this location for the first time, and honestly I felt good about the experience, I already had my prescription so I didn't get to see any doctors but the person who helped me pick my glasses was really nice. The problem was the wait time, I spent two hours just waiting to pick my glasses and after I was done they said they were going to call me in 3 weeks. After those 3 weeks passed I called and they said that my glasses weren't ready yet and that they were going to text me when they were done. 2 weeks passed and I hadn't received any messages so I decided to call and they said that they were closed and didn't give any explanations as to why it was closed. They also said that there was nothing they could do and ended up giving me a random day to call again. When I called they said the same thing again but didn't give me any dates, just told me that they would text me. Since then I've called 2 more time and the same thing has happened, is already been 2-3 months. If I could I would honestly give them 0 stars. I've had constant headaches without the right prescription and my vision is blurry. Is not fair for anyone to wait this long to receive their glasses that they already payed for.

I have no problem with the doctors and assistants however the optical office, very irresponsible. It's been 2 months and I haven't get my glasses. I went to my appointment and the gave me the prescription and I also took my own glasses so they can do the prescription, they told me it will be ready in 10-14 business days. I waited and never got the text message. So I when in person to ask and they told me they just arrived at the office but please give them a couple of days to get it. It's been 2 months. I keep calling and going in person and all the offices are closed, when I call they keep telling me they will open soon, or just give me a random date. No explanation of why they are closed. Today I called and they told me they will open on October without a specific date. I'm very disappointed with this team. And they already charged my insurance cause they have my glasses there.

Hello, my mother started the process of getting new lenses early July. She had a poor experience with the doctor who did the first optical exam. The doctor was rude and rushed. When the glasses arrived 3rd week of July, it turned out that she submitted a prescription from before the pandemic. My mom ended up having to have another eye exam. The 2nd doctor was great. We asked the optical store if they could expedite the glasses that needed to be fixed since it was their error. They said no. That order was submitted July 31st. I called 9/2 to check on the glasses and was told that someone would reach out to me. It is 9/16 and I have not heard anything. I call and cant seem to get anyone on the phone. I have been waiting for an agent for the past 70 minutes. My mom cannot see without glasses and she gave her previous frames to be used with the new prescription which were very expensive. She is currently blind and without her frames. It has been close to 2 1/2 months and no glasses.

The doctors are really great however I would never order/buy glasses with their optical team. I have 3 MONTHS! Without my son's glasses. No one reached out to me to inform me that there was a mix up with someone else glasses. I had to keep calling until someone picked up which took hours! Even when they did nothing was resolved! Worst experience ever, I am paying for glasses I don't even have. Go and find another location to order/buy your glasses. 3 MONTHS is ridiculous.

The visit was pleasant and the staff was very friendly. The appointment was executed in a timely manner. The office was crowded but it moved smoothly and quickly. The environment was clean and orderly. The doctor could have spent more time explaining the testing results but overall my experience was good.

I was treated well. The staff at the 3130 Grand Concourse office in The Bronx, NY is very accommodating, and professional. Kudos especially to Indiana, Dr. Wong, the ladies at the front desk! Gosh, everybody did such a great job! Patience in a medical facility is what patients need, and this staff has and expresses it! Thank you all for your efficiency! You really do great work.

I never leave reviews but I am sitting in the office right now with my mother who's appt was at 10:30..We saw the doctor walk in at 11:48pm. The wait and unprofessionalism with not coordinating this schedule makes this place hell. The surgery time is only ten minutes, NO ONE should be waiting over 3 hours for this. RIDICULOUS. We got here at 10am and its now 2:00