Grace Optical

As a customer, when I walk into an establishment my first things are cleanliness and presentation. How the employees presents themselves; their body language, their facial expression and whether or not they seem eager to assist. From reception at Grace Optical I felt welcomed and comfortable. Their Jerome branch is convenient in location (at least for me), and the staff there are so friendly! A very big shout out to Chris- he went above and beyond! Very attentive, patient, and charismatic. He was very thorough and explained exactly what i was paying for, and throughout the process kept in communication with me. This is what a paying customer looks for when they are about to spend their hard earned money at a store- compassion, respect and to be seen or considered. As for their product, there are lots of options to choose from, everyone is able to find an eye accessory to match their personality here! And even when they dont have something in a particular style or color- they are willing to order it in for you. Grace Optical- thank you and never lose your spirit! -A satisfied customer.

I went into Grace Optical as my glasses lens were loose and did not sit on my face properly. The owner was very gracious and his tighten my lenses and frames without minutes... I will deffinitly recommend this location for all your optical needs!!!

My first and continual experience here is great. Excellent customer service. The level of professionalism and courtesy by all staff is exceptional. I am a very satisfied customer and I highly recommend their services.

I had an absolutely wonderful experience at Grace Optical on Jerome Avenue in the Bronx. From the moment I walked in, I was greeted warmly and treated with genuine care. Chris helped me pick out my new glasses, and I can't say enough about how professional, patient, and polite he was throughout the entire process. He took the time to explain everything in detail -- from lens options to frame styles -- and made sure I found something that not only fit perfectly but also looked great. It's rare these days to find someone who really listens and goes above and beyond to make sure you're completely satisfied, but Chris did exactly that. The store itself was clean, organized, and had a great selection of frames for every style and budget. You can tell that the entire team at Grace Optical genuinely cares about their customers. I left with my new glasses feeling confident, happy, and extremely well taken care of. If you're looking for quality eyewear and excellent customer service, I highly recommend stopping by Grace Optical and asking for Chris -- you won't be disappointed!

Excellent customer service. Chris is amazing. He went above and beyond to assist me and also helped to choose the perfect glasses! Plus I got a fantastic discount! Don't walk, RUN to this location and ask for Chris! You won't be disappointed!

Grace is a vibe! I'm a loyal customer and it's because the team at Grace consistently goes above and beyond. Their kindness, patience, and genuine care shine through every visit. It doesn't even feel like you're going to an optical shop. It feels like you're stopping by your cousin's house, the one who's about to get you right without judging you for how you managed to break your frames again. They always take the time to help me find glasses that fit both my face and my fashion sense. And as someone who's pretty tough on glasses (thick lenses, a few accidental drops, the occasional twist), they're always there to help me get them fixed quickly and kindly. When they expanded their collection of stylish bendable frames, I like to think they did it just for me, though I know that's probably wishful thinking! Check those out if you're like me! If you want great service, genuine people, and glasses that make you feel confident the second you put them on, Grace Optical is the place.

The sales person is very polite and friendly. Always willing to give a customer a deal. And the eye Doctor is also a very polite and professional. Forget the other optometrist on Jerome. Go to Grace for all your visual needs. Seriously! Very cool people! Hands down!

Very disappointing and unprofessional experience. After my eye exam, Grace Optical refused to provide me with a copy of my prescription, claiming they were waiting for "insurance approval." This is not legal. Under federal law (the FTC Eyeglass Rule), an optical shop must automatically provide your eyeglass or contact lens prescription immediately after the exam, without requiring you to purchase glasses from them. I never received the actual prescription written by the eye doctor. Instead, Chris asked a clerk to rewrite it by hand--and it was written incorrectly. I was then told I "forced" them to give me my prescription and was accused of possibly trying to scam them if insurance didn't clear, which was completely inappropriate. What made this worse is that another customer who ordered glasses there was gladly given their prescription with no issue. This felt like pressure to buy from them rather than allowing patients to comparison shop, which is exactly what the law is meant to prevent. Overall, a total mess and not how patients should be treated.